Information Technology Service Desk

Information Technology Service Desk at Russell Tobin Information Technology Service Desk at Russell Tobin in Midvale, Utah Posted in about 19 hours ago.

Type:

full-time

Job Description:

About the job Russell Tobin is hiring on behalf of a client seeking a highly organized and proactive IT Service Desk professional with a minimum of 3 years of experience. This role involves providing high-level technical support to end users across the organization and is ideal for someone who thrives in a fast-paced environment. The successful candidate will demonstrate strong problem-solving skills and the ability to troubleshoot and resolve hardware, software, and system issues. ????

Work Schedule:

On-site ???? South Jordan, UT ???? 6-12-Month Contract ???? $22-$25/hour Key Responsibilities Serve as the first point of contact for IT Service Desk support requests Provide phone, chat, and in-person support to end users Troubleshoot and resolve hardware, software, and system issues Log and track incidents using a ticketing system Perform incident triage, diagnosis, resolution, and escalation Deliver excellent customer service with empathy and urgency Document issues, resolutions, and processes accurately Support enterprise applications and infrastructure components Install, configure, and maintain hardware, software, and peripherals Collaborate with internal teams to resolve complex technical issues Maintain professionalism in high-pressure situations Qualifications Minimum 3 years of IT support / service desk / help desk experience Strong troubleshooting skills (hardware & software) Experience with ticketing systems (ServiceNow, Remedy, Jira, etc.) Excellent communication and customer service skills Ability to diagnose and resolve technical issues quickly Experience working in fast-paced, high-volume environments Strong attention to detail and documentation skills Self-motivated with ability to work independently High school diploma or GED required Important Details Shift work required (evenings, weekends, holidays) Fast-paced, high-volume IT support environment Customer-facing role (phone, chat, in-person) Focus on first-call resolution and user satisfaction Opportunity to work with enterprise-level systems and tools What We Offer Pride Global offers eligible employees a comprehensive benefits package, including: Medical, dental, and vision coverage Supplemental insurance (accident, critical illness, and hospital indemnity) 401(k) retirement savings plan Life and disability insurance Employee Assistance Program (EAP) Legal support services Auto, home, and pet insurance options Employee discounts with preferred vendors If you are a customer-focused and tech-savvy professional who enjoys troubleshooting and supporting end users in a dynamic environment, we encourage you to apply. #Hiring #ITSupport #HelpDesk #ServiceDesk #TechSupport #RussellTobin #OnsiteJobs #PrideGlobal