Help Desk Technician

Help Desk Technician Murray, UT Job Details 1 day ago Qualifications ITIL Foundation Google Workspace Computer science Network troubleshooting ITIL Certification Computer Science Phone communication Associate's degree in computer science Technical documentation Laptop (troubleshooting support) IT service management Equipment troubleshooting Routine inspections Mid-level Windows Printer (troubleshooting support) Software installation System maintenance Patch management Associate's degree in information technology Zendesk Task prioritization Remote access software Customer support ticket management macOS ServiceNow IT Productivity software 1 year Associate's degree Escalation handling Communication skills CompTIA A+ Mobile devices Client interaction via phone calls

Information Technology Full Job Description Description:

Serve as the first point of contact for users seeking technical assistance via phone, email, or in person Diagnose and troubleshoot hardware, software, and network-related issues across desktops, laptops, mobile devices, and peripherals Provide timely and effective support, escalating complex issues to appropriate teams as needed Install, configure, and update operating systems, applications, and system components on end-user devices Manage and resolve support tickets using a help desk or IT service management system Assist in onboarding and offboarding procedures, including user account setup, permissions, and hardware deployment Maintain accurate documentation of support activities, issue resolutions, and user instructions Educate users on best practices for system usage, security awareness, and self-service tools Perform routine maintenance tasks such as software updates, patching, and hardware checks Collaborate with IT team members to support organization-wide initiatives and ensure high-quality user support

Requirements:

Education and/or

Work Experience Requirements:

Associate's degree in Information Technology, Computer Science, or a related field, or equivalent work experience 1-3 years of experience in a technical support or help desk role Proficiency with Windows and/or macOS environments, including common productivity applications (e.g., Microsoft 365, Google Workspace) Familiarity with basic networking concepts, printer support, and remote desktop tools Experience with ticketing systems (e.g., Zendesk, Freshservice, ServiceNow) is a plus Strong communication and customer service skills, with the ability to explain technical issues to non-technical users Industry certifications (e.g., Comp

TIA A+, ITIL

Foundation) are desirable Ability to prioritize tasks and work efficiently in a fast-paced environment

Physical Requirements:

Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards. Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards Prolonged periods of sitting at a desk and working on a computer Occasionally required to lift or move hardware or equipment up to 40 pounds Ability to access equipment in confined or elevated spaces (e.g., server rooms or network closets) Visual acuity to read technical materials and monitor system performance