Unit Technician I - SCET

Utah Valley University is seeking reliable, service-oriented individuals to join the IT support team within the Smith College of Engineering and Technology. In this role, you will help support the technology that faculty, staff, and students rely on every day. Working under the direction of the Area IT Director, you will assist with maintaining and repairing desktop and laptop systems, installing and supporting hardware and software, and responding to technical service requests. This position offers valuable hands-on experience in troubleshooting and maintaining IT systems while contributing to a collaborative environment focused on keeping campus technology running smoothly. Team members in this role also help document technical procedures and support day-to-day IT operations, making it a great opportunity for individuals who enjoy problem-solving and providing excellent customer service. The position offers flexible scheduling with morning ( 8:00 am-1:00 pm ), afternoon ( 12:00 pm-5:00 pm ), and evening ( 5:00 pm-10:00 pm ) shifts available, allowing you to balance work with other commitments while gaining practical experience supporting technology in a dynamic academic setting at Utah Valley University. Installs, troubleshoots, repairs, configures, and maintains PC hardware, software, wireless devices, and operating systems, including Windows, Macintosh, and peripheral devices; networked and local printers; tablets; and projectors. Assists, trains, and maintains communication with faculty, staff, students, and employees in a variety of computer platforms on hardware, software, and networking needs. Updates and deploys software images on PC and Mac computers. Utilizes Help Desk software to create, track, and update work order requests, collaborating with other campus IT resources as necessary. Create and update knowledge base documentation on new or improved workflows. Perform other job-related duties as assigned. High school diploma or equivalent and three years of any combination of computer-related education, technical support experience, and/or customer service experience.

Preferred Qualifications:

Associate's degree from an accredited institution, with one year of experience directly related to the Summary of Duties. Knowledge Knowledge of Windows and Mac operating systems. Knowledge of various computer applications, including Office 365 software, internet tools, diagnostic tools, and email systems. Knowledge of TCP/IP and application network protocols, operating system configuration, and anti-virus software. Skills Demonstrated skills and experience working in a customer service, team-oriented, collaborative environment. Demonstrated skills in communicating with customers in a user-friendly manner. Strong interpersonal, verbal, and written communication skills. Abilities Experience in troubleshooting hardware and software problems and researching technical issues. Experience installing, troubleshooting, and updating Windows and Mac operating systems. Experience in installing, troubleshooting, and updating a wide variety of application software. Ability to learn quickly. Ability to be highly self-motivated.