IT Service Desk Intern-FT-Information Services-Provo

At Revere Health, we believe there is a better path to healing and healthcare maintenance, and we're working on this mission—one patient at a time. We're a national leader in a movement called value-base care which aims to improve treatment outcomes and keep costs down. Our internal culture is one that promotes respect and consistently recognizes the impact that individual employees have on the mission of the organization.

Position Summary:

The Service Desk Intern is an entry-level Information Technology role created to provide meaningful hands-on experience in a professional Service Desk environment. This position offers exposure to day-to-day IT operations through ticket support, endpoint provisioning, basic troubleshooting, and customer interaction. The internship is designed to help participants build foundational technical knowledge, strengthen professional communication skills, and gain practical experience with enterprise support processes. Through mentorship and guided training, you will also have the opportunity to develop on the job experience, resume-building experience, and skills that will support future career growth in Information Technology.

Learning Objectives:

• Develop foundational technical troubleshooting skills while learning to manage the full support lifecycle within an enterprise ticketing system, ensuring all requests align with Service Level Agreements (SLAs), documentation standards, and organizational response expectations.
• Build practical experience in endpoint provisioning, hardware setup, and standard deployment activities.
• Strengthen customer service, communication, and interpersonal skills through daily interaction with end users and IT staff.
• Improve task prioritization, organization, and time management skills in a structured support environment.
• Gain direct exposure to workplace professionalism and organizational dynamics while receiving structured mentorship focused on mastering internal communication standards, team collaboration, resume development, and interview readiness for long-term career growth.
• Develop an understanding of how the Service Desk contributes to broader IT operations and organizational success within a healthcare environment.

Essential Job Functions:

Receives, documents, and routes basic support requests through the Service Desk ticketing system.

• Provides phone support and gathers accurate details from end users.
• Performs basic troubleshooting for simple and repeatable issues.
• Escalates tickets to higher-level Service Desk staff or other IT teams as needed.
• Assists with provisioning computers and other standard IT equipment.
• Assists with preparing devices for deployment, including imaging, setup, labeling, and basic configuration.
• Assists with basic hardware deployments, including workstation setups, monitor setups, and peripheral installations.
• Assists with reviewing ticket queues and ensuring tickets are properly categorized and documented.
• Provides professional and courteous customer service to end users in person, by phone, and through tickets.
• Assists senior IT staff with routine operational tasks as directed.
• Helps maintain documentation for common issues, simple processes, and end-user reference materials.
• Other duties as assigned.

Qualifications:

Skill Set:

• Demonstrate a positive attitude and a willingness to learn.
• Must be dependable and able to follow established procedures.
• Provides good experience working with customers in person and over the phone.
• Demonstrates good organizational skills and able to manage multiple priorities.

Qualifications:

• Candidate must be currently pursuing—or have recently completed—relevant IT coursework or industry certifications (e.g., A+, Security+, or a degree in Computer Science/Information Systems).
• Demonstrate success in learning technical processes and how to apply them in a support environment, based on past experience.
• Ability to communicate clearly with non-technical users.
• Demonstrate knowledge of basic troubleshooting, Windows/Mac OS, software installation, and Microsoft Office Suite are a plus.

Hours:

Shifts depend on availability, support hours are 7:00 AM to 5:00 PM.