IT Services Engineer

IT Services Engineer

COMPENSATION

&

BENEFITSExpected Salary Range:

$80,000 $90,000 (Salary is commensurate with experience and qualifications.)

Benefits & Perks:

RMU offers a comprehensive benefits and perks package, which includes:

Four weeks of paid holidays in addition to accrued paid time offComprehensive medical, dental, and vision coverageEmployermatched HSA and 401(k) with immediate vestingLife and disability insuranceTuition discounts, tuition reimbursement, and professional development fundingMental health counseling and wellness resourcesFinancial wellness coaching and retirement planning support

WORK ENVIRONMENT

& SCHEDULEThis role is based on campus and works primarily in a professional office and technical environment. Typical hours align with standard business operations, with flexibility as needed to support critical systems, projects, or universitywide events. Occasional afterhours or oncall support may be required.

ABOUT THE

ROLEThe IT Services Engineer plays a key role in designing, maintaining, and improving the core technology systems that support the universitys academic, research, and administrative mission. This position combines handson technical expertise with service leadership, ensuring systems are reliable, secure, and responsive to the needs of students, faculty, and staff.

WHY THIS ROLE

MATTERSTechnology is foundational to our modern graduatelevel university. This role directly impacts the student and employee experience by ensuring seamless access to systems, secure data, and dependable infrastructure. The IT Services Engineer also helps the institution scale responsiblyimproving service delivery while supporting innovation, compliance, and longterm sustainability.

WHAT YOU WILL

DOThese responsibilities represent the essential functions of the role.

Design, administer, and continuously improve enterprise IT systems across identity, networking, devices, servers, and cloud servicesManage account lifecycle processes, including onboarding, role changes, and offboardingMaintain campus infrastructure including servers, backups, networks, and core platformsLead systems provisioning, upgrades, monitoring, and troubleshooting to optimize performance and reliabilityServe as an escalation point for complex or highimpact technical issuesDesign, configure, and evolve IT Service Management (ITSM) processes and tools to improve service quality and efficiencyDevelop and maintain clear technical and enduser documentation and knowledgebase resourcesCollaborate with crossfunctional partners to implement technology solutions that align with institutional goalsMentor and support technicianlevel staff through guidance, knowledge sharing, and best practicesSupport technology needs for university events, ceremonies, and special initiativesParticipate in project planning, implementation, and continuous improvement initiativesHelp ensure compliance with applicable regulations, standards, and institutional policies

WHAT WE ARE LOOKING

FORBachelors degree in computer science, information systems, or a closely related field or equivalent professional experience5 or more years of experience in systems administration, IT services, or enterprise technical supportDemonstrated experience administering enterprise systems and infrastructureWorking knowledge of identity and access management, directory services, and SSO (e.g., Azure AD, Okta, Google Workspace)Experience collaborating effectively with both technical and nontechnical stakeholdersStrong written and verbal communication skillsAbility to analyze complex problems and design practical, secure solutionsCommitment to customer service, collaboration, and continuous improvement

PREFERRED QUALIFICATIONS

Experience working in higher education or similarly complex environmentsAtlassian Jira Administrator and/or Jira Service Management certificationExperience with MDM platforms (e.g., Intune, Jamf)Familiarity with networking, information security frameworks, and compliance standards (e.g., FERPA, NIST)Handson scripting or commandline troubleshooting experience (Windows, macOS, networking systems)Experience contributing to ITSM maturity and service designRelevant technical certifications or ongoing professional development

ABOUT ROCKY MOUNTAIN UNIVERSITY OF HEALTH

PROFESSIONSRocky Mountain University of Health Professions (RMU) is a graduatelevel institution dedicated to advancing healthcare education, research, and service. The university prepares healthcare professionals through evidencebased curricula, collaborative learning, and a commitment to ethical and inclusive practice.

RMU values innovation, service, and continuous improvement, supporting faculty and staff who contribute to a learning environment focused on student success and community impact.

EQUAL OPPORTUNITY & ACCOMMODATIONRMU

is an equal opportunity employer and is committed to creating an inclusive and accessible workplace. We provide reasonable accommodations to qualified individuals with disabilities and comply with all applicable federal, state, and local laws.

Employment with the university is atwill, unless otherwise provided by applicable state law.