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Desktop Support Engineer

Job

Teceze Ltd

Salt Lake City, UT (In Person)

Full-Time

Posted 1 week ago (Updated 5 days ago) • Actively hiring

Expires 7/12/2026

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Job Description

Position:

Desktop Support Engineer

Location:

Salt Lake City, UT /

Onsite Employment Type:

Full-Time W2 and 1099

Job Description:

We are looking for a Technical Help Desk Engineer to provide technical support and assistance to end users. The candidate will be responsible for troubleshooting hardware, software, and network-related issues while ensuring excellent customer service.

Key Responsibilities:

Provide Level 1 and Level 2 technical support to end users Troubleshoot desktop, laptop, printer, and software issues Resolve Windows and Office 365-related problems Manage user accounts, password resets, and access requests Log, track, and update tickets in the ticketing system Escalate complex issues to the appropriate teams Support hardware installations, upgrades, and replacements Maintain documentation of incidents and resolutions

Required Skills:

Experience in Help Desk or Technical Support Knowledge of Windows operating systems and Microsoft Office Basic understanding of networking concepts (TCP/IP, DNS, DHCP) Experience with Active Directory and user account management Familiarity with ticketing tools such as ServiceNow or Jira Good troubleshooting and communication skills