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Tech Support Specialist
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Robert Half
Salt Lake City, UT (In Person)
Full-Time
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Job Description
Description We are looking for a Tech Support Specialist to provide hands-on technical assistance for end users in Salt Lake City, Utah. This is a Contract position focused on delivering timely support across desktop systems, business applications, mobile devices, and network-connected equipment. The ideal candidate will combine strong troubleshooting ability with clear communication and a commitment to accurate ticket documentation and service quality.
Responsibilities:
- Diagnose and resolve day-to-day technical issues involving computers, software applications, printers, mobile devices, and basic network connectivity.
- Set up, configure, and support workstation hardware, operating systems, and standard business software to keep users productive.
- Record support activity thoroughly in the service desk platform, ensuring tickets are updated with clear notes, status changes, and resolution details.
- Route advanced or unresolved problems to appropriate IT teams while providing relevant troubleshooting findings and context.
- Guide employees through common technical processes and answer basic how-to questions to improve user confidence and efficiency.
- Create and refine support articles, knowledge base content, and frequently asked questions to strengthen self-service resources.
- Participate in equipment rollouts, software updates, patching efforts, and other scheduled maintenance activities.
- Observe system behavior and recurring incident patterns, then communicate trends that may require broader technical attention.
- Follow established IT policies, security practices, and operational procedures in all support interactions and technical tasks. Requirements
- Experience supporting users in a help desk or desktop support environment.
- Working knowledge of Active Directory for basic user and account support tasks.
- Proficiency with Microsoft Windows, including Windows 10 troubleshooting and configuration.
- Ability to perform foundational hardware, software, and connectivity troubleshooting.
- Experience managing and updating service desk tickets in a structured support system.
- Strong communication skills with the ability to explain technical information to non-technical users.
- Ability to prioritize multiple support requests and escalate issues appropriately when needed.