Job Description
Tech Support Specialist Robert Half - 3.9 Salt Lake City, UT Job Details Temporary | Contract $19 - $22 an hour 16 hours ago Benefits Disability insurance Dental insurance 401(k) Vision insurance Qualifications Desktop computer repair Network troubleshooting Mobile device support Content creation for technical audiences Incident report management Incident management software Hardware maintenance Operating system updates Mid-level Incident Escalation Printer (troubleshooting support) Software installation Compliance with security regulations User training (technical support) Help files Patch management Computer hardware Desktop (troubleshooting support) Computer management Hardware configuration Incident management operations support Customer support ticket management Customer service knowledge base Online help documentation Desktop administration Communication skills Developing technical user guides Peripheral hardware support Ticketing system technical support Mobile devices Full Job Description We are looking for a Tech Support Specialist to join our team in Salt Lake City, Utah on a Contract basis. This role supports end users by addressing day-to-day technical issues across desktop systems, applications, printers, mobile devices, and network connectivity. The position is ideal for someone who communicates clearly, stays organized in a ticket-driven environment, and takes a practical approach to resolving support requests.
Responsibilities:
Diagnose and resolve technical problems involving workstations, software applications, printers, mobile devices, and basic network access. Set up, configure, and maintain computer hardware, operating systems, and standard business software for end users. Record support activity accurately in the service desk system, including issue details, troubleshooting steps, and resolution updates. Route more advanced or unresolved incidents to appropriate IT teams while providing clear documentation for handoff. Guide employees through basic technical processes and answer routine usage questions to improve self-sufficiency. Create and refine knowledge articles, support documentation, and frequently asked questions for common issues. Contribute to device rollouts, software updates, patching efforts, and other scheduled maintenance activities. Track recurring problems, observe system behavior, and communicate trends that may require broader corrective action. Follow established IT policies, security expectations, and operational procedures in all support interactions. Experience supporting end users in a help desk or desktop support environment. Proficiency with Microsoft Windows, including Windows support and troubleshooting. Ability to perform foundational technical troubleshooting across hardware, software, and peripheral devices. Experience managing and updating service desk tickets with accuracy and attention to detail. Strong communication skills with the ability to explain technical concepts to non-technical users. Ability to prioritize multiple requests and respond effectively in a fast-paced support setting. Technology Doesn't Change the World, People Do. ® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use and Privacy Notice .
