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Tier 1 Help Desk Technician

Job

5Q Partners, LLC

Salt Lake City, UT (In Person)

$65,000 Salary, Full-Time

Posted 2 days ago (Updated 7 hours ago) • Actively hiring

Expires 6/29/2026

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Job Description

Tier 1 Help Desk Technician 5Q Partners, LLC Salt Lake City, UT Job Details Full-time $65,000 a year 3 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Flexible spending account Paid time off Parental leave Vision insurance 401(k) matching Professional development assistance Life insurance Referral program Retirement plan Qualifications Operational analysis Enterprise software Bachelor's degree Computer hardware Desktop (troubleshooting support) Process management Full Job Description Client Services Advocate
ABOUT 5Q
5Q is a privately-held Atlanta-based company with offices in Dallas, Washington, D.C., Boston, New York, and Minneapolis. 5Q provides the full spectrum of technology solutions. Our service teams - 5Q LeadRE, 5Q Connect, 5Q Cyber and 5Q TechIQ - offer CIO and CISO level leadership, cyber security strategy, help desk support, onsite IT operations, and more. Through our decades of IT and cyber security experience, we supply enterprise-level support that maximizes network security, connectivity, and efficiency. The company's team of operators and consultants have all established their careers in industry-specific business processes and technology solutions. 5Q understands the intricacies and inner workings of commercial real estate's legacy technology systems.
PURPOSE OF POSITION
The role of the Client Services Advocate (Tier 1 Support) is to maintain proper operating and performance levels for all services provided. This individual will make sure the operational procedures and support processes are documented and executed smoothly and consistently to ensure the Client's business performs as required. A strong focus on data analysis, trend identification and continuous process improvement is imperative to the success of this position. Be the single point of contact, for Client end users, that might be experiencing procedural or operating difficulty with the use of IT applications, products or services. Complex and/or high priority problems are elevated to specialized support groups for resolution when needed. However, the Client Services Advocate is the face of 5Q Support for the Client(s) and is ultimately responsible to ensure services and support are working optimally and efficiently.
MAJOR RESPONSIBILITIES & ACCOUNTABILITIES
Primary ticket owner for all issues reported Subject Matter Expert for knowledge/information specific to the assigned Client(s) Work closely with the Service Desk Manager to keep them up to date on salient topics Ownership of Client Documentation ensuring accuracy and completeness at all times Daily, Weekly & Monthly Analytics Urgent / Hot Tickets (Matters that need special attention) Stale Tickets (Open