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Desktop Support Technician
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Insight Global
Arlington, VA (In Person)
$62,400 Salary, Full-Time
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Job Description
Desktop Support Technician at Insight Global Desktop Support Technician at Insight Global in Arlington, Virginia Posted in 1 day ago.
This role requires strict adherence to established processes and runbooks, close collaboration with project managers and IT stakeholders, and a strong focus on minimizing user disruption during onboarding and upgrade activit ies.
Key Responsibili tiesSuppor t a phased deployment pro ject, beginning with onboarding users into the merged firm environment, followed by upgrading existing machines to Window s 11Pre?provision and configure devices us ing Microsoft Autop ilotDeploy, configure, and valid ate Window s 11 endpoints according to firm stand ardsEnroll and support mobile devic es (iOS and And roid) us ing Microsoft In tuneAssist with user setup, profile configuration, and validation of access to required applications and resou rcesProvide hands?on, desk?side and remote technical support to end users throughout onboarding and upgrade activi tiesTroubleshoot and resolve issues related to device provisioning, user access, OS upgrades, and application compatibi lityFollow establis hed runbooks, deployment procedures, and security stand ardsDocument deployment steps, issues, resolutions, and best practices to support knowledge tran sferCollaborate with infrastructure, identity, security, and application teams to ensure a smooth transi tionProvide feedback and recommendations to improve deployment processes and user experi enceTrack and manage device inventory throughout the deployment lifec ycleTravel to firm office locations within the region as required to support onsite deploym ents
Type:
full-timeJob Description:
This role is fully on-site near Metro Center.Pay Rate:
$30/hr W 2 Job Descripti onRequired Skills & Experien ceExperience supportin g Windows 10 and Windows 11 operating systems in enterprise environmen tsExperience wit h iOS and Andro id device suppo rtSolid understanding o f Active Directo ry, including users, groups, and computer objec tsProficiency wit h Microsoft Intu ne for device deployment, configuration, and manageme ntHands?on experience wit h Microsoft IntuneMDM/M AM
solutio nsFamiliarity with device imaging and deployment tools such a s Intune Autopilot, SCCM, M DTStrong troubleshooting skills across hardware, software, and user configuration issu esWorking knowledge o f networking fundamenta ls (TCP/IP, DNS, DHC P)Prior experience supportin g professional services or law firm environmen ts is strongly preferr ed Job Descrip tionDeployment Technicians will suppor t a large?scale law firm me rger, assisting with the integration of end users from two legacy environments int o a new, unified IT environ ment, followed b y a Windows 11 upgrade initia tive. The ideal candidate will have strong technical skills, excellent communication abilities, and experience deliver ing white?glove sup port to professional services us ers.This role requires strict adherence to established processes and runbooks, close collaboration with project managers and IT stakeholders, and a strong focus on minimizing user disruption during onboarding and upgrade activit ies.
Key Responsibili tiesSuppor t a phased deployment pro ject, beginning with onboarding users into the merged firm environment, followed by upgrading existing machines to Window s 11Pre?provision and configure devices us ing Microsoft Autop ilotDeploy, configure, and valid ate Window s 11 endpoints according to firm stand ardsEnroll and support mobile devic es (iOS and And roid) us ing Microsoft In tuneAssist with user setup, profile configuration, and validation of access to required applications and resou rcesProvide hands?on, desk?side and remote technical support to end users throughout onboarding and upgrade activi tiesTroubleshoot and resolve issues related to device provisioning, user access, OS upgrades, and application compatibi lityFollow establis hed runbooks, deployment procedures, and security stand ardsDocument deployment steps, issues, resolutions, and best practices to support knowledge tran sferCollaborate with infrastructure, identity, security, and application teams to ensure a smooth transi tionProvide feedback and recommendations to improve deployment processes and user experi enceTrack and manage device inventory throughout the deployment lifec ycleTravel to firm office locations within the region as required to support onsite deploym ents