Senior Help Desk Specialist

Senior Help Desk Specialist JCS Solutions

LLC - 3.9

Arlington, VA Job Details Full-time 1 day ago Benefits Disability insurance Health insurance Dental insurance Paid time off Career development plan Vision insurance 401(k) matching Professional development assistance Life insurance Qualifications Managing technical support teams Staff supervision Team supervision Managing teams in a customer support role Operational management Windows Desktop applications Leading team collaboration initiatives Full Job Description Grow, innovate, and generate progress: Harness your expertise to solve challenges and celebrate success! Job Summary JCS Solutions LLC is seeking a Senior Help Desk Specialist to provide daily supervision and direction to help desk staff responsible for phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and hardware/software troubleshooting. What's in it for you: Join a premier technology firm specializing in innovative solutions. Be part of a collaborative, inclusive, and innovative work culture. Enjoy tremendous growth potential in a high-performing team environment.

A robust benefits package:

Health, dental, and vision insurance Life insurance Short-and-long term disability Paid time off (PTO) 401k retirement plan with employer match Annual Professional Development Reimbursement Program And more!

What you will do:

Provide daily supervision and direction to help desk staff Oversee phone and in-person user support operations Manage support for e-mail, directories, and Windows desktop applications Ensure staff serves as first point of contact for troubleshooting Coordinate resolution of hardware/software PC and printer problems What you will bring: 5 years of experience in help desk operations or IT support CompTIA Security+ or MCSA certification Supervisory and team leadership experience Experience managing help desk staff and operations Knowledge of Windows desktop applications and troubleshooting Strong communication and problem-solving skills How you will wow us: Prior experience managing help desk operations for DoD, DISA, or DES Active Secret clearance required; Top Secret clearance strongly preferred Ability to work on-site at Arlington, VA CompTIA Security+ or MCSA certification Experience leading teams in defense IT support environments Familiarity with DoD service level agreements and metrics This position is primarily sedentary and requires the ability to perform work at a computer workstation for extended periods of time. The employee is regularly required to sit, use hands and fingers to operate a computer keyboard and mouse, and communicate effectively verbally and in writing. The role may also require the following: Frequent use of a computer, including typing and viewing multiple monitors for extended durations (up to 6-8 hours per day) Occasional standing, walking, and moving between work areas or office locations Occasional lifting, carrying, or moving of equipment weighing up to 25 pounds (e.g., laptops, monitors, or peripherals) Visual ability to read screens, documents, and system outputs with or without corrective lenses Ability to bend, stoop, or reach as needed to set up or troubleshoot equipment Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. JCS Solutions (JCS) is a premier technology firm providing innovative solutions and high-quality services in defense, national security, and civilian sectors. JCS offers enterprise-wide solutions including cloud computing, software development, cybersecurity, digital modernization, and management consulting for the federal government. At JCS, we elevate our customers' mission through the application of technology and professional services. Our commitment to investing in our workforce drives innovation and progress for our clients, employees, and communities. JCS is both a Great Place to Work and a Washington Post's Top Places to Work certified company. Our employees embody our core values, and we are looking for others who do too!

Customer Experience:

Strive for excellence and delight our clients

Innovation:

Embrace creative thinking to enable continual growth and powerful solutions

Accountability:

Take ownership of and pride in our actions and service delivery

Inspire:

Be inspired to be your best self and have fun in the process

Integrity:

Do the right thing, the right way, every time!

Stewardship:

The careful and responsible management of something entrusted to our care. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to any protected status protected by applicable federal, state, or local laws. ft7zcGfi8n