Job Description
Senior Technical Support Specialist at Sev1tech, Inc. Senior Technical Support Specialist at Sev1tech, Inc. in Arlington, Virginia Posted in about 1 hour ago.
Job Description:
Sev1tech, Inc. Senior Technical Support Specialist US-VA-Arlington Job ID:
2025-9369 Category:
Information Technology Arlington, VA Overview We are seeking Senior Technical Support Specialist to provide advanced macOS, Jamf, and mobile device support across enterprise environments, delivering exceptional white-glove service to executives, senior leadership, and VIP stakeholders. This role ensures optimal performance, security, and usability of Apple endpoints and mobility platforms, while maintaining a professional, concierge-level support experience that prioritizes responsiveness, discretion, and technical excellence. Key Responsibilities Deliver highly responsive, concierge-level support for VIPs, including executives, government leadership, directors, and mission-critical personnel. Provide efficient in-person and remote assistance with minimal disruption to VIPs' schedules and responsibilities. Perform tailored device setups, personalized configurations, and rapid issue resolution. Maintain a professional demeanor, exceptional communication, and the ability to translate technical issues into clear, non-technical explanations. Maintain accurate ticketing, documentation, SOPs, and knowledge articles related to Apple device and mobility support. Escalate security or operational risks proactively; collaborate with engineering to drive resolution. Responsibilities Required Qualifications:
Bachelor's degree in a related field with 4 years or relevant experience, or 8 hours of applicable experience in lieu of a degree. Hands-on experience with MacBooks and Apple mobile devices. Basic understanding of Apple hardware, macOS internals, SSO, MDM, certificates, networking, and endpoint security. Proven experience delivering high-touch, white-glove support to VIPs or executive leadership. Ability to handle sensitive information with confidentiality and professionalism. Strong customer service, communication, and problem-solving skills; ability to de-escalate issues calmly and effectively. Must be eligible to obtain a Department of Homeland Security EOD clearance ( Requirements 1. US Citizenship, 2. Favorable Background Investigation) Qualifications Preferred Qualifications:
Experience with ServiceNow. Jamf 200, 300, or 400 certification(s). Apple ACSP or ACTC certification. Experience in federal environments or organizations with strict security requirements. Familiarity with Zero Trust, NIST 800-53 controls, endpoint hardening, and mobile security frameworks. Equal employment opportunity, including veterans and individuals with disabilities. PI284809102
