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TS/SCI Help Desk Specialist

Job

Insight Global

Charlottesville, VA (In Person)

$59,883 Salary, Full-Time

Posted 3 days ago (Updated 12 hours ago) • Actively hiring

Expires 7/17/2026

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Job Description

TS/SCI Help Desk Specialist at Insight Global TS/SCI Help Desk Specialist at Insight Global in Charlottesville, Virginia Posted in about 22 hours ago.
Type:
full-time
Job Description:
Position:
TS/SCI Help Desk Support Service Specialist Long term contract: 3 year contract
Location:
Charlottesville, VA
  • fully on site
JOB DESCRIPTION
Insight Global is looking for a Help Desk Support Service Specialist to support one of our large federal clients on a long-term DoD contract. This person will need to possess a TS/SCI DoD clearance and work in person on customer site. Hourly compensation ranges from $28.79/hr
  • 33.36/hr. Job duties include but are not limited to:
  • Under general supervision, provides second-tier support to end
  • users for PC, server, mainframe applications and hardware.
  • Handles problem that the first-tier of help desk support is unable to resolve. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
  • Simulates or recreates user problems to resolve operating difficulties.
  • Recommends systems modifications to reduce user problems.
  • Maintains currency and high level of technical skill in field of expertise. Escalates more complex problems to Senior Level.
  • Position may require lifting objects up (IT hardware, installation, pulling cables)
Schedule:
  • Fully on site
  • M-F (midnight
  • 08:00 a.m.) OR
  • SAT-SUN (midnight-noon); Mon-Tues (midnight
  • 08:00 a.m.)
  • Expected to work on holiday shifts
REQUIRED SKILLS AND EXPERIENCE
  • TS/SCI clearance (willing / able to obtain polygraph)
  • BA/BS degree with 5+ years of experience or Associates degree with 7+ years of experience
  • Security + certification
NICE TO HAVE SKILLS AND EXPERIENCE
  • Computing Environment Cloud Practitioner Certification (Can take course following start; 3 day course)
  • Previous experience at NGIC