Job Description
Position Summary:
Phoenix Group of Virginia seeks an entry-level IT Support Specialist in Newport News, VA. Responsibilities include desktop support, workstation setup, account administration, asset tracking, and endpoint compliance in a defense program environment. Associate's degree or equivalent experience required; CompTIA certifications a plus. Excellent growth opportunity. Position Description:
Phoenix Group of Virginia is seeking an entry-level IT Support Specialist in Newport News, VA to support day-to-day technology operations for our team and programs at SUPSHIP Newport News. This role provides desktop support, systems administration assistance, and IT coordination in a government-adjacent environment. The ideal candidate is technically curious, reliable, and eager to grow within a defense-focused professional services organization. Primary Functions:
Provide first-line desktop and helpdesk support to staff, including hardware, software, and peripheral troubleshooting. Set up, configure, and maintain workstations, laptops, printers, and other end-user equipment. Support onboarding and offboarding of personnel, including account setup, equipment provisioning, and access coordination. Assist with administration of network accounts, file permissions, and shared drives. Maintain accurate IT asset inventory and equipment tracking records. Coordinate with building IT infrastructure and government network representatives as needed to resolve connectivity or access issues. Support implementation and maintenance of cybersecurity policies and procedures, including software updates and endpoint compliance. Assist with documentation of IT procedures, configurations, and support logs. Escalate complex technical issues to senior IT personnel or external vendors as appropriate. Position Requirements:
Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field; or equivalent hands-on technical experience. Basic knowledge of Windows operating systems, Microsoft 365, and common productivity applications. Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, basic LAN/WAN concepts). Strong customer service orientation and communication skills; ability to support non-technical users effectively. Organized and detail-oriented with the ability to manage and track multiple open support requests. Ability to work independently and as part of a team in an onsite, professional environment. Additional Requirements:
CompTIA A+, Network+, or Security+ certification (or currently pursuing). Experience supporting users in a government, defense contractor, or regulated environment. Exposure to cybersecurity frameworks (NIST, CMMC, or similar) is a plus. Experience with Active Directory, Group Policy, or remote management tools. Familiarity with government IT access requirements and common access card (CAC) environments is a strong plus. Work Environment:
This is a fully onsite position based in the Newport News, Virginia area. Work is primarily office-based. Occasional movement between offices, conference rooms, and equipment storage areas is expected. Some travel to partner sites may be required on an infrequent basis.
