Help Desk Support Technician

Help Desk Support Technician Agile Care Enterprises Fort Belvoir, VA Job Details Full-time $30 - $40 an hour 11 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Opportunities for advancement Life insurance Qualifications Help desk support experience Software troubleshooting BMC Remedy LAN Secret Clearance Microsoft Office VLAN Bachelor's degree CompTIA Network+ CompTIA Security+ CompTIA A+ Full Job Description About Agile Care Enterprises Agile Care Enterprises is a mission-driven, cybersecurity-forward solutions firm operating across federal and commercial sectors. Our dual B2B and B2G model empowers clients through digital innovation, strategic consulting, and workforce development. We are guided by our values of adaptability, integrity, and service—and our vision is simple: We Thrive. You Thrive.

THIS POSITION REQUIRES AN ACTIVE SECRET LEVEL CLEARANCE

Position Overview We are seeking a Help Desk Support Technician who will assist 5,500+ customers at Alexander T. Augusta Military Medical Center when they experience any procedural or operating difficulty with the use of IT applications, products, or services. Complex and/or high priority problems are elevated to specialized support groups for resolution when needed but the Help Desk Support Technician is responsible for ensuring that an effective solution is provided to the user. Responsibilities Troubleshoot and solve common network issues using physical and logical diagnostic tools. Troubleshoot and solve common Microsoft based platforms (Windows XP, Windows 7, Microsoft Office Suite, Etc.) and common hardware used throughout FBCH (Dell, Lenovo, and HP). Work within and between diverse technical teams knowledgeably and capably to resolve large-scale issues. Record required customer and problem information into the Remedy Trouble Ticketing System. Updates tickets with appropriate journal entries of activities and closes tickets with resolution entered upon completion of the job. Provide End User Development (EUD) support service and incident resolution remotely and through touch-labor services to ensure that the end user operational environment is functional. Handle customer interactions with diplomacy and tact, gauging the customer's technical ability and communicating with them in appropriate technical or non-technical language to resolve the issue. Support incident, problem, and request management processes leveraging ITIL service framework with best-business practices. Work independently on special projects. Identify and lead Help Desk level projects; work with the Project Management Office to provide technical support to projects. Tie in knowledge and past experiences in solving problems that arise on the job particularly those relating to Active Directory (Account Management, Organizational Units, Mailbox Management, Exchange features), Network, LAN, and VLAN (troubleshooting and setting up printers on network, identifying network versus local based issues). Participate in rotational On-Call service which provides after-hour support to high-priority tickets. Lift and/or carry 5-50 lbs. and pushes/pulls carts, if necessary. Favorable National Agency Check with Local Agency Check and Credit (NACLC) Investigation or Active Secret Clearance Required Minimum Requirements Active Secret Clearance CompTIA Security+ CompTIA Network+ Why Join Agile Care? At Agile Care, you're not just supporting leaders—you're building alongside them. We believe in investing in talent and offering pathways to leadership for those who lead with care, clarity, and reliability. You'll be part of a team that values agility, excellence, and meaningful contribution to both business and community. Agile Care is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation to search for a job opening or to apply, please contact for assistance. All positions at Agile Care Enterprises are subject to background investigations. Employment is contingent upon successful completion of a background investigation including criminal history and identity verification. Pay range for this position is used as a guideline only and is not a guarantee of compensation. Additional factors will be considered including, but not limited to, levels of skills, knowledge, and experience. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EQUAL EMPLOYMENT OPPORTUNITY

In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. Agile Care does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. Agile Care is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation to search for a job opening or to apply, please contact for assistance. By applying for a role at Agile Care you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP".

PLEASE BE ADVISED THAT WE DO NOT ACCEPT SOLICITATIONS FROM STAFFING AGENCIES.

Fraud Alert:

Protecting Yourself from Job Scams Please be aware of the rise in fraudulent recruiting activities. Scammers may attempt to impersonate legitimate companies or recruiters to obtain personal information or money from job seekers. Agile Care will

NEVER:

Ask for payment or fees at any point in the recruitment process (e.g., for applications, background checks, equipment, training, or placement). Request sensitive personal information like your Social Security number or bank account details before you have formally accepted a job offer and signed an employment contract. Make a job offer without a formal application process and at least one interview. Communicate with candidates solely through generic email addresses (like gmail.com) or chat apps (like WhatsApp). All legitimate communications will come from official ( email addresses. To protect yourself from potential fraud, we strongly advise you to: Verify the source: Ensure that any communication you receive comes from an official Company Name ) email address and that the job is listed on our official career website Never pay for a job : Do not send money or provide credit card information for any recruitment-related purpose. Guard your personal information : Only provide sensitive personal information after a formal job offer has been extended and accepted, and you are completing official onboarding processes. Research thoroughly : Look up the company online and check for any reported scams or suspicious activity.

Trust your instincts:

If something feels too good to be true or raises red flags, proceed with caution and seek independent advice. If you suspect you've encountered a fraudulent job posting or communication related to Agile Care Enterprises LLC, please contact us immediately at . You can also report job scams to the Federal Trade Commission (FTC) at ReportFraud.ftc.

gov https:

//reportfraud.ftc.gov/ and the FBI's Internet Crime Complaint Center (IC3) at www.ic3.

gov https:

//www.ic3.gov/.

Job Type:

Full-time Pay:

$30.00 - $40.00 per hour

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance

Education:

Bachelor's (Preferred)

Experience:

Help Desk Support :

2 years (Required)

License/Certification:

CompTIA Security+ (Required) Security clearance: Secret (Required) Ability to

Commute:

Fort Belvoir, VA 22060 (Required)

Work Location:

In person