Senior Audio Visual Specialist/Help Desk Supp

• Contingent upon task order award. Project Description The Combined Arms Support Command (CASCOM) G-6 Information Technology Support Services project is a comprehensive non-personal services contract designed to provide IT services and Digital Trainer support for CASCOM and its subordinate organizations at Fort Lee, Virginia. Mission and Scope The

CASCOM G-6

mission is to provide IT support to CASCOM and its subordinate organizations, including the Army Sustainment University (ASU), and the Ordnance (OD), Quartermaster (QM), and Transportation Corps (TC) schools. The G-6 provides comprehensive computer and IT support for Department of the Army (DA) civilians, contractors, and permanent party military personnel. This includes support for Non-secured Internet Protocol Router Network (NIPRNET), Secret Internet Protocol Router Network (SIPRNET), Digital Trainers, Logistic Information Systems (LIS), Mission Command system training support, conventional classrooms, Classroom XXI, faculty/staff, and web product support.

Position Overview:

Provides video teleconference (VTC) system operations and facilitation support for TRADOC classrooms, ensuring seamless communication capabilities for training and operations.

Required Qualifications:

Bachelor's Degree in Computer Science, Information Systems, or related field of study, OR eight (8) or more years related experience Minimum of eight (8) years of client support in a Microsoft Windows-based environment Eight (8) or more years in deploying systems in a Microsoft Windows environment Three (3) or more years of specialized experience working in the Microsoft Windows environment supporting Windows Server 2019, Microsoft Exchange, Microsoft Forefront TMG, SharePoint, SQL Server 2019 or current releases Knowledge of IT concepts, principles and methods Knowledgeable in software tools and processes to load software images and manage supported computers Knowledge of PC architecture, hardware and software capability and configurations Ability to operate all video teleconference systems and knowledge of facilitation operations Knowledge of crypto keying functions of equipment for secure video teleconferences Secret security clearance and CAC eligibility required

Responsibilities:

Provide daily operations of all video teleconference systems and facility operations Provide users with desk-side instructions on the use of VTC equipment Operate VTC systems for secure and non-secure video conferences Manage crypto keying functions for secure communications Troubleshoot VTC equipment and connectivity issues Coordinate and schedule VTC events with users Maintain VTC equipment and ensure operational readiness Document VTC operations and maintain usage logs

General Competencies:

Ability to understand, speak, read, and write the English language Professional and ethical behavior Compliance with Government security requirements and policies Strong communication and interpersonal skills Ability to work effectively in a team environment Customer service orientation

Benefits:

Competitive benefits package including health, dental, vision, life insurance coverage, 401(k) plan, training programs, accrued paid time off (PTO), performance based monthly & quarterly awards, paid holidays and customer kudo rewards. Equal Opportunity Employer/Veterans/Disabled