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Helpdesk Specialist

Job

Insight Global

Herndon, VA (In Person)

Full-Time

Posted 6 days ago (Updated 16 hours ago) • Actively hiring

Expires 7/23/2026

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Job Description

Job Description
  • Performs remote testing and provisioning of company products/services.
Serves as customer service point of contact. Completes complex tasks in creative and effective ways. Consistently works on complex assignments requiring independent action and a high degree of initiative to resolve issues. Makes recommendations for new procedures. Prepares reports for analysis of trends and service availability. Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations. Acts independently to determine methods and procedures on new assignments. The successful candidate will support compliance activity governed by the Federal Government. Candidate must meet United States government security requirements in accordance with government contract. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

To learn more about how we collect, keep, and process your private information, please review
Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements
  • This is a shift position.: 12:00 Noon
  • 8:30 PM ET.
  • Employees must be available to work a flexible schedule (including days, nights, weekends and holidays) during emergency situations.
  • This department is a 24 X 7 support center to the customer during emergency situations.
Must Have:
  • High school diploma or equivalent
  • Current or ability to obtain a U.S. Government Security Clearance (required)
  • One year customer service experience
  • Minimum of one year experience that demonstrates proficiency in Microsoft Office products.
  • Bachelor's degree preferred