Service Desk Technician

Posted 1 day ago Top Secret/SCI Unspecified Unspecified IT - Support Lorton, VA (On-Site/Office) Zachary Piper Solutions is seeking a Service Desk Technician to support a company operating a secure Azure enterprise environment for a federal customer. This position is onsite in Lorton, VA , transitioning to Reston, VA at the end of the year. This is a contract opportunity supporting a mission-critical IT operations program within a classified environment. The Service Desk Technician will provide advanced end-user support, troubleshoot Azure and Windows-related issues, and help maintain smooth operations within a secure enterprise environment. Responsibilities for the Service Desk Technician include:

• Respond to technical inquiries via phone, email, and chat to deliver high-quality customer support
• Document issues, troubleshooting actions, and resolutions in the ticketing system in alignment with SLAs/SLOs
• Troubleshoot and resolve Tier 1.5 issues involving Azure services, Windows environments, and collaboration tools (Teams, Outlook)
• Escalate complex incidents to higher-tier support when necessary
• Contribute to internal knowledge base articles, known issues, and best practices
• Collaborate with multiple IT teams to support seamless service delivery
• Assist users operating within a secure Azure enterprise environment and provide guidance to reduce recurring issues Required Qualifications for the Service Desk Technician include: Minimum 3 years of IT support or customer service experience with a strong customer focus Hands-on experience supporting Microsoft Windows environments Familiarity with Azure services and a strong willingness to grow cloud expertise Experience writing or troubleshooting scripts in PowerShell , Bash, Python, or similar languages Basic understanding of IP addressing, DNS, DHCP, and VPN technologies Strong analytical and problem-solving skills with high attention to detail Ability to thrive in fast-paced, high-visibility environments Ability to create and apply PowerShell scripts to automate tasks Active TS/SCI clearance - DoD 8140 compliant certification (e.

g., Security+, CEH, CySA+) Compensation for the Service Desk Technician includes:

Salary Range:

Competitive based on experience

Full Benefits Package:

PTO, Paid Holidays, Medical, Dental, Vision, 401K, Tuition Reimbursement, Paid Maternity Leave, Military Reserve Pay Offset #LI-SA1 #LI-Onsite Service Desk, Service Desk Technician, IT Support Technician, Technical Support, TS/SCI Clearance, DoD 8140, Security+, Azure Administration, Microsoft Azure, Azure Active Directory, Microsoft 365 Support, Windows, Windows Troubleshooting, PowerShell Scripting, Bash Scripting, Python Scripting, Incident Management, ITSM, ITIL, Jira Service Desk, DNS, DHCP, VPN Support, Networking Fundamentals, Cloud Support Technician, Lorton VA, Reston VA group id: 10430981 N Name Hidden Apply now