Service Desk - TS/SCI

Zachary Piper Solutions is currently seeking a Service Desk candidate in Reston, VA responsible for delivering technical troubleshooting services to meet customer business needs and expectations.

Location:

Reston, VA (onsite)

Responsibilities:

Responds to basic customer problems, issues, requests. Operates as the entry point for customers, documents, notifies proper department/desk, Escalates as necessary, and tracks and follows up on all incidents. Demonstrates technical qualities with exceptional customer service in daily responsibilities. Resolves system issues with various diagnostic tools Mitigates issues within the internal system Resolves incident tickets

Qualifications:

Active TS/SCI 2+ years of IT professional experience Experience in PowerShell Security+ certificate Excellent customer service skills

Compensation:

Salary Range:

$70,000 - $105,000 based on experience

Comprehensive Benefits :

Medical, dental, vision, PTO, 401k, sick leave, and a generous PTO package

Keywords:

TS/SCI, IT

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