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Job Description
Job Requirements McLean, VA Top Secret/SCI Full Scope Polygraph Early Career (2+ yrs experience) Salary not specified Join Premium to unlock estimated salaries Job Description Enterprise IT Support Officer (EITSO). Complex project implementation support (installations, cabling, LAN closet, telephony distribution closet, assistive technology, servers)
Provides technical support and customer service to the organization's users of computer applications and hardware (e.g., PCs, servers, mainframes)
Answers questions regarding system procedures, online transactions, systems status and downtime procedures; may be located within a call center
Collaborates with network services, software systems engineering and/or application development in order to restore service and/or identify problems
Maintains a troubleshooting tracking log ensuring timely resolution of problems
Performs routine assignments in the entry level
Uses existing procedures to solve routine or standard problems
Receives instruction, guidance and direction from others
Requires conceptual knowledge of practices and procedures
No supervisory responsibilities; accountable for own contribution
Solves routine problems using existing procedures and standard practices
Has limited impact on own work team; works within standardized procedures and practices to achieve objectives and meet deadlines
Exchanges basic information, asks questions and checks for understanding group id: 10112588 N Name Hidden Lead Recruiter Apply now