Executive Technology Specialist (onsite McLean, VA)

Executive Technology Specialist (onsite McLean, VA) Claritev

• 2.3 McLean, VA Job Details Full-time $95,000
• $105,000 a year 17 hours ago Benefits Paid parental leave Employee stock purchase plan Paid holidays Disability insurance Health insurance Dental insurance 401(k) Flexible spending account Tuition reimbursement Paid time off Parental leave Employee assistance program Vision insurance 401(k) matching Opportunities for advancement Flexible schedule Life insurance Qualifications Endpoint Security Laptop (troubleshooting support) Encryption Equipment troubleshooting Windows Communication platforms High school diploma or GED IT infrastructure Task prioritization Computer networking IT Customer support Full Job Description At Claritev, we pride ourselves on being a dynamic team of innovative professionals.

Our purpose is simple

• we strive to bend the cost curve in healthcare for all. Our dedication to service excellence extends to all our stakeholders
• internal and external
• driving us to consistently exceed expectations.

We are intentionally bold, we foster innovation, we nurture accountability, we champion diversity, and empower each other to illuminate our collective potential. Be part of our amazing transformational journey as we optimize the opportunity towards becoming a leading technology, data, and innovation voice in healthcare. Onward and Upward!!!

JOB SUMMARY

This person provides dedicated IT support to C-level executives, managing office and home IT needs, including troubleshooting, setup, and maintenance of systems and networks. They ensure seamless operation across Windows and Apple environments, resolve technical issues efficiently, and collaborate with IT teams to implement secure solutions. With excellent communication skills and discretion, they handle high-pressure situations, offer after-hours support, and ensure compliance with corporate security and HIPAA standards.

JOB REQUIREMENTS

(Education, Experience, and Training): Minimum high school diploma required. Associate or bachelor's degree in Information Technology or related field is preferred. Microsoft, Apple, or other relevant certifications are a plus. Minimum of 5 years of IT support experience, including at least 3 years providing direct, dedicated support to C-level executives, senior leadership, or VIP clients in a corporate environment. Proven experience delivering white glove, executive-level technical support with strong executive presence and professionalism. Strong experience supporting both Windows and Apple environments, including desktops, laptops, mobile devices, conferencing technologies, and peripherals. Hands-on experience supporting executive home office environments, including networking, Wi-Fi configuration, printers, conferencing solutions, and endpoint devices. Experience supporting executive meetings, conference room technology, and collaboration platforms such as Microsoft Teams and Zoom. Strong experience with enterprise support and endpoint management technologies including Altiris, Tanium, Nexthink DEX, ServiceNow, VMware, and Microsoft Office 365 Suite. Familiarity with workstation encryption technologies, virtual desktop infrastructure, endpoint security tools, and enterprise collaboration platforms is required. Exceptional interpersonal, verbal, written, and listening communication skills with the ability to interact effectively and confidently with executives and stakeholders at all levels. Strong emotional intelligence, professionalism, discretion, and ability to maintain confidentiality in sensitive situations. Strong planning, organization, prioritization, and problem-solving skills with the ability to manage competing priorities in a fast-paced environment. Ability to work independently, remain composed under pressure, and deliver high-quality results with minimal supervision. Ability to lift up to 50 lbs. and work flexible or after-hours schedules as needed to support executive and business demands. Professional business attire is required as this role is onsite at our headquarters and center of excellence. Proactive, detail-oriented, highly responsive, and customer-focused, with a commitment to delivering an exceptional executive support experience.

JOB SCOPE

This role requires moderate direction but relies on independent judgment to identify issues and recommend solutions. Work is varied and moderately complex, requiring a broad range of knowledge gained through experience. The incumbent will regularly interact with C-level executives and senior leadership and must be capable of delivering a polished, proactive, and customer-focused support experience while balancing multiple priorities and urgent requests.

Requirements:

JOB REQUIREMENTS

(Education, Experience, and Training):

• Minimum high school diploma. Microsoft certifications are a plus.
• At least 5 years of IT experience with a focus on providing support to C-level executives or VIPs in a corporate environment.
• Strong experience troubleshooting both Windows and Apple environments.
• Hands-on experience with IT infrastructure setup for home offices, including networking, Wi-Fi configurations, and peripheral devices.
• Familiarity with endpoint management systems, workstation encryption technologies, security tokens, virtual desktop infrastructure; knowledge of ServiceNow or similar ticketing systems is a plus.
• Exceptional communication skills (written, verbal, and listening) with the ability to interact effectively across all levels of the organization.
• Strong planning, organizing, problem-solving, and time-management skills.
• Ability to lift up to 50 lbs. and work off-hours as needed to support business demands.
• Professional business attire is required as this role is onsite at our headquarters and center of excellence.
• Proactive, detail-oriented, and customer-focused, with the ability to prioritize tasks based on business impact.

COMPENSATION

The salary range for this position is $95-105K. Specific offers take into account a candidate's education, experience and skills, as well as the candidate's work location and internal equity. This position is also eligible for health insurance, 401k and bonus opportunity.

BENEFITS

We realize that our employees are instrumental to our success, and we reward them accordingly with very competitive compensation and benefits packages, an incentive bonus program, as well as recognition and awards programs. Our work environment is friendly and supportive, and we offer flexible schedules whenever possible, as well as a wide range of live and web-based professional development and educational programs to prepare you for advancement opportunities.

Your benefits will include:

Medical, dental and vision coverage with low deductible & copay Life insurance Short and long-term disability Paid Parental Leave 401(k) + match Employee Stock Purchase Plan Generous Paid Time Off

• accrued based on years of service

WA Candidates:

the accrual rate is 4.61 hours every other week for the first two years of tenure before increasing with additional years of service 10 paid company holidays Tuition reimbursement Flexible Spending Account Employee Assistance Program Sick time benefits

• for eligible employees, one hour of sick time for every 30 hours worked, up to a maximum accrual of 40 hours per calendar year, unless the laws of the state in which the employee is located provide for more generous sick time benefits.

EEO STATEMENT

Claritev is an Equal Opportunity Employer and complies with all applicable laws and regulations. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status. If you would like more information on your EEO rights under the law, .

APPLICATION DEADLINE

We will generally accept applications for at least 5 calendar days from the posting date or as long as the job remains posted. #LI-PS1