Information Technology Specialist

As needed, additional positions may be filled using this announcement. For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below: 1. Attention to Detail

• Coordinates and accomplishes multiple tasks and projects requiring substantial analysis, organization, and coordination. 2. Customer Service
• Makes contacts to exchange technical information, coordinates and advises on work efforts and resolves problems. 3. Oral Communication
• Interfaces effectively with senior management and diverse user groups to include oral and visual presentations. 4. Problem Solving
• Diagnoses and resolves information assurance problems in response to customer reported incident.

AND To qualify at the GS-12 grade level, you must demonstrate at least one full year of specialized experience equivalent to the GS-11 level in Federal Service or equivalent experience in the private or public sector. Specialized experience is defined as experience: maintaining network architecture and infrastructure; configuring and maintaining servers, hubs, routers, and switches; monitoring network capacity and performance; analyzing network traffic patterns and installing network software fixes, upgrades, and enhancements; resolving hardware/software interface and interoperability problems; designing, developing, testing, implementing, and managing internet and intranet websites; implementing policies and procedures to ensure information systems reliability and accessibility and to prevent and defend against unauthorized access to systems, networks, and data; implementing programs to ensure users are aware of, understand, and adhere to systems security policies and procedures; and assessing and providing feedback on problematic trends and patterns in customer support requirements and providing recommendations to resolve cited problems.