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IT Technician- ICT Systems Operations and Maintenance
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EMW, Inc.
Norfolk, VA (In Person)
$59,000 Salary, Full-Time
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Job Description
IT Technician
- ICT Systems Operations and Maintenance EMW, Inc.
- 5.0 Norfolk, VA Job Details Full-time $55,000
- $63,000 a year 3 hours ago Qualifications Desktop computer repair Computer operation Network installation Office equipment routine maintenance Incident report management Laptop (troubleshooting support) Incident management software Peripheral setup Hardware maintenance Software installation Computer hardware Desktop (troubleshooting support) Computer management Incident management operations support Customer support ticket management Network support Technical customer support for office equipment Desktop administration Peripheral hardware support CompTIA A+ Operating system installation Ticketing system technical support Office equipment system installation Full Job Description•Delivers first call resolution in accordance with Standard Operating Procedures (SOP);•Performs Level 1 forward support for incidents and request fulfilment in accordance with applicable SOPs;•Escalates incidents to Level 2 support as necessary;•Installs and maintains CIS assets for CSU Norfolk and supported customers;•Installs and maintains Software on LAN workstations;•Records all actions pertaining to CIS support in the approved ticket management system;•Adheres to Technical Assistance Center SOP;•Provides status updates for assigned requests via the approved ticket management system;•Follows-up with users on completed requests prior to closing associated tickets;•Contributes to accountability of CIS assets;•Escalates User Complaint Management and Problem•Reports to TAC Cell Head;•Executes pro-activeness for all requests assigned to User Support Section;•Adheres to work schedule, providing support by engaging directly with the customer;•Must be able to engage professionally in a multi-National environment working with VIPs.
Requirements:
- Installation, operation and maintenance of computer systems on local area networks (LAN);
- System administration and maintenance of computers running Microsoft Windows 10;
- Installation, operation and maintenance of commercial off the shelf (COTS) equipment (i.e. desktop and laptop computers, printers);
- Experience with ITSM ticket systems to track and close incidents, request fulfilment (workorders) and changes, monitoring progress and keeping users apprised of progress;
- A+ Fundamentals (Hardware / Software).
Pay:
$55,000.00- $63,000.