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Lead User Experience Technical Professional

Job

VP STUDENT ENROLLMENT, ENGAGEMENT & SERVICES

Norfolk, VA (In Person)

Full-Time

Posted 3 days ago (Updated 10 hours ago) • Actively hiring

Expires 7/4/2026

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Job Description

Lead User Experience Technical Professional
VP STUDENT ENROLLMENT, ENGAGEMENT & SERVICES
Norfolk, VA Job Details Full-time 1 day ago Qualifications Desktop computer repair Database software support Employee onboarding Computer operation Managing technical support teams Staff supervision Management Smartphone (troubleshooting support) Laptop (troubleshooting support) Coaching Staff scheduling iOS Windows Android Productivity software support Desktop (troubleshooting support) Computer management Mentoring macOS Application Maintenance Technical training Desktop administration Onboarding process management Staffing management Technical Proficiency Peripheral hardware support Overseeing training Mobile devices Full Job Description https://jobs.odu.edu/postings/26221 Norfolk, Virginia, United States
ASST VP FOR UNIV AUX SERV VP STUDENT ENROLLMENT, ENGAGEMENT & SERVICES
Title:
Lead User Experience Technical Professional Agency:
VP STUDENT ENROLLMENT, ENGAGEMENT & SERVICES
Location:
Norfolk, VA FLSA:
Exempt Hiring Range:
Full Time or Part Time:
Full Time Additional Detail Job Description:
The Lead User Experience Technical Professional provides technical support for university-managed IT resources within Campus Life Services. Responsibilities include managing desktop/laptop systems, printers, POS devices, Office 365, safety systems (e.g., door access, alarms), and client/server applications. The role emphasizes strong customer service, thorough documentation, and consistent follow-through. The position also involves supervising and training student workers, hourly, and classified staff, ensuring technical proficiency and proper staffing levels. It includes scheduling, performance review, coaching, and acting as the first escalation point for technical issues.
Minimum Qualifications:
Considerable knowledge of the concepts, practices and procedures for computer and communications systems. Considerable knowledge of the principles, practices and procedures for enterprise system and application administration. Considerable knowledge of the fundamental concepts, practices and procedures for the support of application based databases and reporting. Ability to drive results in a complex environment and to work and finish multiple projects concurrently Ability to work with new leading edge technology with minimal assistance or limited prior knowledge. Working knowledge of and ability to troubleshoot computer and mobile operating systems (Windows 7/8/8.1/10, MacOS 10.X, iOS, Android), hardware, software, peripherals, and appropriate system management and security tools in a network environment. Working knowledge of supervisory duties to include scheduling, onboarding, training, mentorship
Additional Considerations: