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Technical Support Professional

Job

VP DIGITAL TRANSFORMATION & TECHNOLOGY

Norfolk, VA (In Person)

Full-Time

Posted 3 days ago (Updated 18 hours ago) • Actively hiring

Expires 7/24/2026

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Job Description

Technical Support Professional
VP DIGITAL TRANSFORMATION & TECHNOLOGY
Norfolk, VA Job Details Full-time 15 hours ago Qualifications Desktop computer repair Customer communication Serving clients Smartphone (troubleshooting support) Linux support Laptop (troubleshooting support) iOS Windows Android Internal employee customer service Computer hardware Desktop (troubleshooting support) Computer management Network support macOS Desktop administration System security Peripheral hardware support Mobile devices Network security Full Job Description https://jobs.odu.edu/postings/26373 Norfolk, Virginia, United States
CLIENT SERVICES VP DIGITAL TRANSFORMATION & TECHNOLOGY
Title:
Technical Support Professional Agency:
VP DIGITAL TRANSFORMATION & TECHNOLOGY
Location:
Norfolk, VA FLSA:
Exempt Hiring Range:
Full Time or Part Time:
Full Time Additional Detail Job Description:
Provide technical guidance, knowledge, and support of university-managed IT resources including, but not limited to: Networked and Stand-Alone Workstations, Laptops, Mobile Devices and Virtual Desktops, Cloud Services such as Box or Office 365, Local and Networked Printers and Client and Server-Side applications. Exercise excellent customer service skills in support of all faculty and staff members of the University through building relationships, documenting work clearly and completely, following up and following through on your commitments, learning continuously and delivering solid operational metrics.
Minimum Qualifications:
Working knowledge of and ability to troubleshoot computer and mobile operating systems (Current and Past Versions of Windows, MacOS, Linux, iOS, and Android) hardware, software, peripherals, and appropriate system management and security tools in a network environment. Efficient time management to prioritize tasks and handle multiple projects and deadlines. Demonstrated ability to communicate professionally and effectively with customers, team members, and leadership.
Additional Considerations: