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Technical Support Analyst 4 - Must be local to Petersburg VA 23803

Job

HCL Global Systems Inc

Petersburg, VA (In Person)

Full-Time

Posted 4 days ago (Updated 14 hours ago) • Actively hiring

Expires 7/10/2026

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Job Description

Technical Support Analyst 4 - Must be local to Petersburg
VA 23803
at HCL Global Systems Inc Technical Support Analyst 4 - Must be local to Petersburg
VA 23803
at HCL Global Systems Inc in Virginia State University, Virginia Posted in 1 day ago.
Type:
full-time
Job Description:
Skill Required /
Desired Amount of Experience Knowledge of IT Service Management:
Incident, Change, Service Request, and Asset Management Required 1 Years General working knowledge of MS 365 applications, including Word, PowerPoint, Excel, Outlook, Forms, Point, Teams, Bookings. Required 1 Years Experience troubleshooting hardware and software -hands-on or from a service desk. Required 1 Years Demonstrated skills in creating professional communications to users. • Demonstrated success in managing and prioritizing work Required 1 Years Must be able to write clear emails explaining technical issues and work toward solution and have the ability to follow up with user/district as need Required 1 Years Must be able to meet with staff and converse about needed technical resolutions and get as much information as possible during the meeting. Required 1 Years Must have a basic understanding of various types of technology and the ability to research them to trouble shoot possible technical issues Required 1 Years Experience working on PC Refresh projects Required 1 Years Demonstrated knowledge Virginia Information Technologies Agencies policies Required 1 Years Hardware/software troubleshooting experience Highly desired 1 Years