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Desktop Support Analyst
Job
Robert Half
Richmond, VA (In Person)
Full-Time
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Job Description
OverviewSeeking a hands-on Desktop Support Analyst with strong end-user support experience and a Dell Certified Technician (hardware repair/field service) credential. This role focuses on troubleshooting, repairing, and deploying Dell systems while providing high-quality support in an enterprise environment.
Key ResponsibilitiesDeliver onsite and remote support for desktops, laptops, and peripheralsDiagnose and resolve hardware, OS, and application issues in Windows environmentsPerform Dell-certified hardware diagnostics, break/fix repairs, and parts replacementImage, configure, and deploy new systems and upgradesManage users and access in Active Directory and support Microsoft 365Track and resolve tickets within ServiceNow or similar systemsEscalate complex issues and collaborate with infrastructure teamsMaintain asset inventory and ensure compliance with IT standards
Key ResponsibilitiesDeliver onsite and remote support for desktops, laptops, and peripheralsDiagnose and resolve hardware, OS, and application issues in Windows environmentsPerform Dell-certified hardware diagnostics, break/fix repairs, and parts replacementImage, configure, and deploy new systems and upgradesManage users and access in Active Directory and support Microsoft 365Track and resolve tickets within ServiceNow or similar systemsEscalate complex issues and collaborate with infrastructure teamsMaintain asset inventory and ensure compliance with IT standards