IT Field Service Technician

IT Field Service Technician NerdsToGo Richmond, VA Job Details Full-time $18 - $21 an hour 2 hours ago Benefits Health insurance 401(k) Qualifications Field service equipment repair Customer communication In-person customer service Network infrastructure Driver's License Attention to detail Computer management CompTIA A+

Full Job Description NerdsToGo Job Description Job Title:

Nerd (Field Service Technician) Reports to:

Franchise Owner Department:

Technical Location:

Franchise Store Pay Rate:

Open Status:

Part Time Job Summary:

NerdsToGo is a cool, fast-growing brand that provides computer solutions to residential consumers and small businesses. We service every type of technology from computers, phones, tablets and printers to networks, internet connections, security and much more! We are looking for Field Service Technicians, who we call Nerds, to join our team! The Nerd will complete desktop configurations, installations and upgrades of personal computer hardware and software, perform inventories and preventative maintenance, provide software and operating system support on Mac and all versions of Windows. The Nerd must have strong field service background and customer service skills. Nerds must have solid technical skills, good communication skills and the desire to be a part of growing and exciting team.

Technical Qualifications:

We require A+ certification as well as a background in networking essentials. Other certifications such as Network+, ACMT, and MCSE are desirable. The successful candidate will also have to pass our Nerd Test.

Customer Service Skills:

Experience in working with non-technical customers and setting them at ease Detail oriented Proactive in problem solving Enjoys working with residential customers and small businesses

Duties Include:

Onsite computer solutions for Windows-based PCs and Apple computers Network installation and maintenance (wired, wireless, LAN, WAN) Data recovery and loss prevention Virus protection and Spyware/Adware removal Computer security enhancement PC Hardware and software fault isolation and repair System repair and upgrades Software upgrade and installation One-on-one training Skills & Experience 2-5 years of experience with Windows-based PCs (Win7, Win8, Win10) and networking Strong knowledge of PC troubleshooting and repair, both hardware and software/OS Knowledge of network troubleshooting, wiring, PC troubleshooting (ex. Network+, MCSE, etc.) Proficiency with peer-to-peer and client/server network configurations and troubleshooting Professional, high energy, customer oriented work ethic. MS Servers, routers, switches, hubs, gateways, print servers, Windows firewalls/proxies Valid driver's license and a clean driving record Must be willing to submit to mandatory background check

Job Type:

Full-time Pay:

$18.00 - $21.00 per hour

Benefits:

401(k) Health insurance

Work Location:

In person