IT Help Desk Tier 1

IT Help Desk Tier 1 Country Club of Virginia, Inc. - 3.8 Richmond, VA Job Details Full-time 22 hours ago Benefits Disability insurance Health insurance Dental insurance 401(k) Flexible spending account Vision insurance 401(k) matching Qualifications High school diploma or GED Full Job Description Do you want to work for one of the Top 10 Country Clubs in the nation? How about one of the Top Workplaces in Richmond, VA? If so, then you've found the right place! The Country Club of Virginia is searching for hospitality-driven team members who want to continuously make a positive impact on the organization and the individuals around them. The Country Club of Virginia is seeking a reliable, customer-focused IT Help Desk Technician to provide first-level technical support across multiple departments. This position is essential in ensuring smooth daily operations and delivering high-quality service to employees and members. Key Responsibilities Serve as the first point of contact for IT support requests via phone, email, ticketing system, or in person Troubleshoot, diagnose, and resolve basic hardware, software, and connectivity issues Install, configure, and maintain desktop/laptop computers, peripherals, and standard applications Assist users with password resets, account access, and basic system navigation Document issues, troubleshooting steps, and resolutions in the ticketing system Escalate unresolved or complex issues to Level 2 or higher support teams Support technology used in dining outlets, banquet operations, golf operations, and administrative offices Follow established IT policies, procedures, and service-level agreements (SLAs) Provide basic training and guidance to users on common IT tools and best practices Deliver courteous, professional customer service at all times Adhere to club policies regarding data security, confidentiality, and acceptable technology use Assist with onboarding and offboarding tasks, including equipment setup and access provisioning Skills & Abilities Basic understanding of cybersecurity best practices Familiarity with Microsoft 365, email platforms, and common office applications Strong communication and customer service skills Ability to troubleshoot issues logically and follow documented procedures Ability to work independently and collaboratively within a team Education & Experience High school diploma or equivalent required; Associate degree or IT coursework preferred Basic knowledge of Windows and/or macOS operating systems Experience with ticketing systems (e.g., Northstar, Clearsky) Basic understanding of networking concepts (Wi-Fi, VPN, TCP/IP) Exposure to Active Directory, Azure AD, or similar user management tools IT certifications such as CompTIA A+ preferred 1-2 years of experience in IT support, help desk, or customer service Schedule Full-time position, typically Tuesday-Saturday Standard hours: 9:00 AM - 5:30 PM Some after-hours or on-call support may be required based on operational needs Club Profile The Country Club of Virginia is one of America's oldest and finest private, member-owned clubs. CCV is currently ranked #7 on the Platinum Clubs of America list, out of thousands of recognized clubs. Located in Richmond, Virginia, CCV was organized in 1908 and is one of the nation's largest full-service country clubs. The club's 8,000 members support 1,111 acres containing two superb clubhouses situated seven miles apart, 54 holes of golf, 24 tennis courts, five squash courts, three platform tennis courts, a 100,000 square foot fitness complex, five pools, five dining outlets, three snack bars, and special event venues. In season, CCV employs a staff of over 800 and has an operating budget in excess of $52 million. Benefits Benefits include 401(k) retirement plan with employer contribution and match, medical/dental/vision insurance, fully paid life and long-term disability insurance, flexible spending accounts, and free employee meals while working. Interested individuals should complete the online application in full and attach a resume and cover letter. CCV conducts post-offer drug tests and criminal background screenings.