Technical Support Specialist

Technical Support Specialist at Radiant Systems Inc Technical Support Specialist at Radiant Systems Inc in Roanoke, Virginia Posted in 16 minutes ago.

Type:

full-time

Job Description:

????

Hiring:

Technical Support Specialist (Onsite) ???? ????

Location:

Salem, VA 24153 ????

Duration:

6 Months (Possible Extension) ????

Work Type:

Onsite - Monday to Friday (8:00 AM - 5:00 PM) We are seeking a Technical Support Specialist to provide hands-on end-user support and technology assistance in a fast-paced field environment. Candidates must be local to the Roanoke/Salem, VA area and available to work onsite daily. ????

Key Responsibilities:

• Provide end-user support for desktop, laptop, and wireless devices
• Troubleshoot hardware and software issues in a timely manner
• Support Microsoft technologies including Windows, Point, MS Office Suite Online, and MS Teams
• Manage and track help desk requests using ticketing/reporting tools
• Escalate unresolved technical issues and communicate resolutions effectively
• Support field staff with new technologies and innovative technical solutions
• Deliver exceptional customer service with a customer-first approach
• Travel within the assigned district using a state vehicle as needed ?

???

Required Skills:

? Strong troubleshooting and desktop support experience ? Experience with Microsoft Windows, Office 365, Teams, and Point ? Experience with help desk ticketing systems and reporting tools ? Excellent communication and customer service skills ? Valid driver's license with clean driving history required ? Ability to work independently in an onsite support environment ???? Interested candidates can send their updated resume to: vkatta@radiants.com #TechnicalSupport #DesktopSupport #ITSupport #HelpDesk #OnsiteJobs #VirginiaJobs #TechJobs #HiringNow #CustomerSupport #ITCareers