Technical Support Analyst

Technical Support Analyst •Local to the Roanoke/Salem, VA area only please •This is an onsite position

Description:

Position will primarily focus working with field staff with new technology and support of devices. Work with staff to be innovative with technology to perform daily job functions. Extensive skill in the use of Microsoft Desktop products including but not limited to Windows SharePoint MS Office Suite online and MS Teams. Skill in troubleshooting tools and managing and administering desktop and laptop computers as well as wireless devices. Ability to communicate effectively verbally and in writing with individuals and groups. Experience working with help request tracking and reporting tools. Strong Customer Service skills that include a customer first attitude. Position is responsible for agency-specific end user support throughout Salem District. Provides troubleshooting problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner. Troubleshoot hardware and software issues.

Required Skills/Knowledge/Experience:

Extensive skill with use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office, Office 365 and MS Teams, Required 5 Years Skill in troubleshooting tools and managing desktop and laptop computers as well as wireless devices, Required 5 Years Ability to communicate effectively verbally and in writing with individuals and groups, Required 5 Years Experience working with help desk request tracking and reporting tools, Required 5 Years Strong Customer Service skills that include a "customer first" attitude, Required 5 Years Provide computer training for field staff, Desired Knowledge of computer/mobile device applications and how they operate in an enterprise environment., Desired Experience with creating training documentation., Nice to have Proper email communication will only be done to and from @ astyra.com email addresses. Please ensure you are communicating with approved Astyra recruiters by checking this point when receiving offers and messages from us. Please ensure you are communicating within these guidelines and proper channels for the quickest possible interview consideration! #AC