Technical Support Analyst

Complete Description:

• candidates local to the Roanoke/Salem, VA area required
• candidate will be required to work ONSITE daily M-F 8-5pm, NO exceptions, working with end users within the assigned district
• MUST possess a valid driver's license and have a clear driving history - will drive state vehicle
• Position will primarily focus working with field staff with new technology and support of devices. Work with staff to be innovative with technology to perform daily job functions.
• Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office Suite (online) and MS Teams.
• Skill in troubleshooting tools and managing and administering desktop and laptop computers as well as wireless devices.
• Ability to communicate effectively verbally and in writing with individuals and groups.
• Experience working with help request tracking and reporting tools.
• Strong Customer Service skills that include a "customer first" attitude.
• Position is responsible for agency-specific end user support throughout Salem District VDOT.
• Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner.
• Troubleshoot hardware and software issues.

Please submit your resume in word format.

Job Type:

Contract Pay:

Up to $20.00 per hour Application Question(s): Are you local to virginia ?(y/n)- Experience with creating training documentation.(y/n)

Experience:

troubleshoot desktop & laptop computers,wireless devices: 5 years (Required) help desk request tracking and reporting tools: 5 years (Required) Customer Service skills -"customer first" attitude: 5 years (Required) Windows, SharePoint, MS Office, Office 365 and

MS Teams:

5 years (Required)

License/Certification:

Driving License (Required)

Work Location:

In person