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Desktop Support Specialist

Job

Sharp Brains Solutions

Stafford, VA (In Person)

Full-Time

Posted 4 days ago (Updated 14 hours ago) • Actively hiring

Expires 7/7/2026

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Job Description

Desktop Support Specialist at Sharp Brains Solutions Desktop Support Specialist at Sharp Brains Solutions in Stafford, Virginia Posted in about 24 hours ago.

Type:

full-time

Job Description:

???? Urgent Hiring - DSSL L1 Dispatch Engineer (24/7 Support) ????

Location:

Near Stone Hill Park, Stafford, United Kingdom (Onsite) ????

Role Type:

Dispatch on Demand Support (Freelance / Contract) ????

Rate:

£25 per Hour ????

Retention Fee:

£150 per Month We are actively seeking an experienced DSSL L1 Dispatch Engineer to provide onsite desktop and end-user support services in a 24/7 enterprise environment. This is an excellent opportunity for IT support professionals looking for flexible dispatch-based assignments with attractive overtime compensation. ???? Key Responsibilities ? Provide onsite Desktop Support and End-User Computing (EUC) services ? Diagnose and resolve hardware, software, and operating system issues ? Support laptops, desktops, printers, and peripheral devices ? Manage user accounts and permissions through Active Directory ? Deploy, manage, and troubleshoot devices using Microsoft Intune and SCCM ? Support BitLocker encryption and endpoint security configurations ? Perform break-fix activities and incident resolution within SLA targets ? Coordinate with remote teams and stakeholders for issue escalation and resolution ? Required Skills & Experience ???? Desktop Support / DSSL / EUC Support Experience ???? Microsoft SCCM Administration & Troubleshooting ???? Microsoft Intune Device Management ???? Active Directory User & Group Management ???? BitLocker Administration & Recovery ???? Windows 10/11 Enterprise Support ???? Hardware & Software Troubleshooting ???? Excellent Customer Service & Communication Skills ???? Strong Incident Management and Problem-Solving Skills ???? Overtime & On-Call Compensation ? After Out-of-Hours (OOH)

Call-Out:

Minimum 2 Hours Paid ?

Weekday OOH Rate:

1.25x Standard Rate ?

Saturday Working Hours & OOH:

1.5x Standard Rate ?

Sunday Working Hours & OOH:

2x Standard Rate ? Ideal Candidate ? Experience in Field Services, Desktop Support, or EUC Engineering ? Comfortable working independently in a dispatch-based environment ? Available for immediate start or short notice deployment ? Strong troubleshooting and customer-facing support experience ???? Interested candidates are encouraged to apply immediately or connect directly for further details.