Temp Tech Support

Job Title:

Temp Tech Support Job Description This temporary Technical Support role provides front-line phone and on-site support for all computer users at the Dulles branch office. The position serves as the first point of contact for Help Desk requests, manages user accounts, maintains core systems and applications, and supports a wide range of Microsoft and other enterprise technologies. The role requires strong troubleshooting skills, clear communication, and thorough documentation to support IT compliance and ensure a reliable, user-friendly technology environment. Responsibilities Provide phone and on-site technical support to all computer users at the Dulles branch office. Serve as the first line of technical support for all Help Desk calls, ensuring timely and professional resolution. Track and enter all Computer Service Requests and Computer User Change Requests in the custom tracking system. Update the status of all Computer Service Requests and Computer User Change Requests to maintain accurate and current records. Support the company intranet site, including basic maintenance and troubleshooting. Assist in overseeing custom database projects, providing technical support and coordination as needed. Order IT supplies and equipment as directed, ensuring timely procurement and inventory accuracy. Install or modify hardware and software equipment as directed to meet the evolving needs of the organization. Create and terminate user accounts in accordance with established procedures and security policies. Perform and/or oversee software and application installations and upgrades across user systems. Add or upgrade hardware components such as disk drives, printers, and related equipment as requested. Perform Active Directory maintenance, including user and group management and related administrative tasks. Troubleshoot and resolve issues across all information systems within the organization, escalating when appropriate. Maintain rigorous documentation for all tracking and reporting activities relevant to IT compliance requirements. Utilize Help Desk ticketing software to log, manage, and resolve incidents and service requests. Support and troubleshoot Microsoft 365 applications and services, including Teams, SharePoint, Intune, and Azure AD. Assist with the configuration and support of EDR solutions and other security tools as required. Collaborate with peers, management, contractors, and vendors to resolve issues and support ongoing IT initiatives. Contribute to end-user training and guidance to help develop a self-sufficient, technology-enabled culture. Manage high-priority projects from start to completion, documenting all steps and communicating progress clearly. Essential Skills Prefer 3+ years of customer service experience in a technology-assisted environment. Demonstrated ability to communicate clearly and effectively with peers, management, members, contractors, and vendors with a positive attitude. Proficiency with Microsoft 365 applications and services, including Microsoft M365, Microsoft Teams, Microsoft SharePoint, Microsoft Intune, and Microsoft Azure AD. Strong working knowledge of Windows 11 operating systems. Experience with Active Directory administration and maintenance. Ability to diagnose and resolve basic technical issues across desktops, laptops, mobile devices, and networked systems. Understanding of basic networking concepts, including DNS, DHCP, email, HTTP, SSL, OSI model, and TCP/IP. Hands-on experience with Help Desk ticketing software such as Cherwell, Zendesk, or ServiceNow. Ability to explain complex IT concepts in simple, user-friendly terms. Strong documentation skills, especially for tracking, reporting, and IT compliance requirements. Ability to manage high-priority projects while documenting all steps from initiation through completion. Motivation and ability to take initiative with minimal follow-up and supervision. Working knowledge of mobile devices and management (Android and iOS) with enterprise MDM tools. Ability to troubleshoot and support network devices and related technologies. Help desk support experience, including handling DNS, DHCP, and HTTP-related issues. Additional Skills & Qualifications Experience supporting Windows 11 environments in a corporate or branch office setting. Familiarity with Adobe Creative Cloud products. Experience with Bluebeam Revu eXtreme. Experience with EDR solutions such as Cortex XDR, Symantec, or Palo Alto tools. Familiarity with Trimble Accubid Estimating and Change Order software. Experience using Smartsheet for reporting and tracking. Exposure to Microsoft Intune for device and application management. Experience leveraging technology to support and train end-users, fostering a self-sufficient culture. Comfort working with custom tracking systems and database-related projects. Strong organizational skills and attention to detail when handling multiple requests and priorities. Work Environment This role is fully on-site five days per week at the Dulles branch office. The environment offers a supportive, family-style culture with strong team energy and collaboration. You will work hands-on with a wide range of technologies, including Windows 11, Microsoft 365 (Teams, SharePoint, Intune, Azure AD), Active Directory, Help Desk ticketing platforms (such as Cherwell, Zendesk, or ServiceNow), EDR solutions, Adobe Creative Cloud, Bluebeam Revu eXtreme, Trimble Accubid, and Smartsheet. The position involves direct interaction with end-users, frequent communication with peers and vendors, and a focus on providing responsive, high-quality technical support in a dynamic office setting. Job Type & Location This is a Contract position based out of Sterling, VA. Pay and Benefits The pay range for this position is $26.44 - $31.25/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Sterling,VA.

Application Deadline This position is anticipated to close on Jun 26, 2026. About Aston Carter Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.