IT SPECIALIST (CUSTSPT)

IT SPECIALIST

(CUSTSPT) US Defense Information Systems Agency

• 5.0 Suffolk, VA Job Details Part-time | Full-time $62,640
• $81,436 a year 1 day ago Qualifications Computer operation Network troubleshooting Statistics Computer Science Project planning TS/SCI Engineering Handling customer inquiries IT strategy planning Mathematics Master's degree Computer hardware Hardware support Master's degree in statistics Technology budget management Master's degree in information systems Master's degree in mathematics IT Master's degree in computer science Budget preparation 1 year Master's degree in engineering Communication skills Entry level Full Job Description Summary This position is being recruited under 10 USC 1599f into the Cyber Excepted Service and does NOT convey eligibility to be converted to the Competitive Service.

It has been identified as a position necessary to carry out and support the mission of the US Cyber Command. It is in the

PROFESSIONAL

Work Category at the

ENTRY/DEVELOPMENTAL

Work Level within the CES Occupational Structure. It is located in the DISA

• JOINT

SERVICES PROVIDER.

Learn more about this agency This job is open to The public U.S. Citizens, Nationals or those who owe allegiance to the U.S. Clarification from the agency All U. S. Citizens. Duties The work involves a wide range of IT management activities that apply to DISA J6 Global Service Desk and various divisions and branches supporting DISA customers in Hampton Roads. This includes IT strategic planning and resource management. Provides assistance in maintaining the division's multi-year project plans and providing basic policy guidance to staff and customers. Assists in the preparation of IT budget requirements and help manage IT resources and projects, applying knowledge of information technology to support daily operations. Performs urgent and nonrecurring special projects for the branch and division chief to solve operational problems and address reports, surveys, and inspection findings. Provides direct assistance and problem resolution for end-users on a variety of IT systems and applications; resolves complex and non-routine technical problems involving hardware, software, network connectivity, and peripheral devices. Requirements Conditions of employment Must be a U.S. Citizen. Males born after 12-31-59 must be registered or exempt from Selective Service. This national security position, which may require access to classified information, requires a favorable suitability review and security clearance as a condition of employment. Failure to maintain security eligibility may result in termination. In accordance with the DoD 8140 policy series, the position is subject to completing Foundational Qualifications in 9 months and completing Residential Qualification requirements overall in 12 months. Individuals tentatively selected for drug testing designated positions at the Defense Information Systems Agency will be required to submit to urinalysis for illegal drugs prior to appointment or placement. Qualifications In order to qualify for this position, you must meet the requirements described below.

Basic Requirements:

Applicants must possess either education, as described below, or have IT-related experience demonstrating the following competencies appropriate to, or above, the level of this position. For vacancies below the full-performance level of the position, the basic requirement will be evaluated on a developmental basis. Your resume and work experience should clearly support your ability to meet these competencies and will be evaluated as part of the entire application process. GG-9 : A master's degree or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. OR Attention to Detail

• experience reviewing my own information technology-related work or data to ensure accuracy, completeness, and consistency with standards. My work or the data that I produce is typically reviewed by my supervisor or another colleague. Customer Service
• experience having brief contact with customers to provide information about available information technology products and services and providing customers with standard products or routine services to address information technology needs Oral Communication
• experience informing my supervisor and other IT staff of the status of information technology systems, projects, or daily operations, including the status of information technology systems, projects, or daily operations, including the communication of basic technical information to a non-technical audience Problem Solving
• identifying or selecting from a number of alternatives to address routine information technology-related issues by gathering and applying information from standard sources that provide a limited number of solutions.

Qualifying Experience:

To qualify based on your experience at the GG-09, your resume must describe at least one year of experience that demonstrates the competencies necessary for immediate success in the position. Experience refers to any paid or unpaid experience, including volunteer work and Military service, that would be considered equivalent to work normally performed at the next lower grade level in the federal service. For this position, qualifying experience for the GG-09 is defined as : Experience providing IT support in a help desk environment, such as independently diagnosing and resolving complex, non-routine technical issues across IT systems, applications, hardware, software, and network devices OR experience supporting IT operations under supervision, assisting with project planning, providing basic policy guidance, preparing IT budget requirements, managing IT resources, and supporting special projects to resolve operational issues and inspection findings.

Volunteer Experience:

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Candidates must describe how they meet the qualifying experience and/or selective placement factor(s) within the body of their resume. All qualifications must be met within 30 days after the closing date of the announcement. Education GG-9 Substitution of Education for

Experience:

Two full years of progressively higher level graduate education, Master's or equivalent graduate degree, may be substituted to meet the qualifying experience requirement. If you are using education to substitute for the qualifying experience, you must submit transcripts at the time you apply. To be creditable, education must have been obtained in an accredited college or university. You must report only attendance and/or degrees from schools accredited by accrediting institutions that are recognized by the U.S. Department of Education .

Foreign Education :

If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by the National Association of Credential Evaluation Services at the time of application. National Association of Credential Evaluation Services . Additional information This position is in the Excepted Service and does NOT convey eligibility to be converted to the Competitive Service. It is being recruited under 10 U.S.C. 1599f into the Cyber Excepted Service (CES) personnel system. If you are a current Federal Career/Career-Conditional employee, you will be placed on an Excepted appointment. This appointment does not confer eligibility to be non-competitively converted to an appointment in the competitive service. A three year trial period may be required if you have not previously completed a trial or probationary period in the excepted or competitive service. Telework availability will be based upon the mission requirements and supervisory determination We may use this announcement to fill additional vacancies within 90 days of the closing date. Moving costs MAY be paid. Recruitment, relocation, or retention incentives MAY be authorized. This position is covered under DoD Manual 8140 which will be subject to future Cyber Workforce requirements as defined by the Manual. Shift work required.

Shift hours will be:

1st shift (0800

• 1600), 2nd shift (1600
• 1200) and 3rd shift (1200
• 0800).

The Department of Defense (DoD) policy on employment of annuitants issued March 18, 2004 will be used in determining eligibility of annuitants. It applies to former Federal civilian employees receiving a retirement annuity from the Civil Service Retirement and Disability Fund that are hired within the DoD on or after November 24, 2003. The policy also applies to annuitants (appointed in DoD on/or after November 24, 2003) who move from one position to another within DoD through voluntary reassignment, promotion, change to lower grade or transfer between military departments. Please see this policy here. Because this position is in the Cyber Excepted Service, Veterans' Preference will be applied to preference eligible candidates, as defined by Section 2108 of the Title 5 U.S.C. in accordance with the procedures provided in DoD Instruction 1400.25, Volume 3005, "CES Employment and Placement." If you are a veteran claiming veteran's preference, as defined by Section 2108 of Title 5 U.S.C., you must submit documents verifying your eligibility with your application package. For more information on the Cyber Excepted Service Personnel System, click here. For more information on veterans' preference, click here. For more information regarding qualifications requirements, click here. All applicants are encouraged to apply electronically. If you are unable to apply on-line, you may contact 317-212-0454 for assistance. If selected, the authorized rate of pay may exceed the stated maximum salary rate range under certain circumstances. Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. How you will be evaluated You will be evaluated for this job based on how well you meet the qualifications above. Once the application process is complete, a review of your resume and supporting documentation will be made and compared against your responses to the applicant questionnaire to determine if you are qualified for this job. If, after reviewing your resume and or supporting documentation, a determination is made that you have inflated your qualifications and or experience, you may lose consideration for this position. Please follow all instructions carefully. Errors or omissions may affect your rating.

COMPETENCIES

Computer Skills IT Policy and Planning Technical Skills You can preview the Questionnaire here:https://apply.usastaffing.gov/ViewQuestionnaire/12947979 Criminal History Inquiries

• If you apply to this position and are selected, we will not ask about your criminal history before you receive a conditional job offer.

If you believe you were asked about your criminal history improperly, contact the agency @ Required Documents

FOR THIS JOB ANNOUNCEMENT THE FOLLOWING SUPPORTING DOCUMENTS ARE REQUIRED AS THEY APPLY STATED BELOW AND MUST BE RECEIVED BY THE CLOSE OF THE ANNOUNCEMENT. NOT ALL DOCUMENTS WILL APPLY TO EVERYONE.

Resume:

A two-page maximum resume is required. Applicant guidance on the two page resume requirement may be found at https://www.opm.gov/policy-data-oversight/hiring-information/merit-hiring-plan-resources/applicant-guidance-on-the-two-page-resume-limit/ Learn more about the new resume requirements Complete initial

Eligibility Questionnaire :

Your resume must demonstrate the quality of your work as it relates to the experience requirements outlined in the job announcement. Transcripts (if applicable) If you are substituting education for specialized experience you must submit all of your transcripts. The absence of this information will result in an ineligible rating. SF-50

• Current and former federal employees, including those currently working for the agency, must submit their SF-50 (Notification of Personnel Action) reflecting their highest grade held on a permanent basis for at least 52 weeks, tenure, and appointment type.

Failure to provide this document may result in disqualification. Veterans Preference Documentation (if applicable) : Candidates claiming Veterans Preference must submit a DD-214 (Member Copy 4), or, if you are

CURRENTLY

serving on active duty, a statement of service from your unit which states the date you entered on active duty, the date you are separating, and the campaign medals you have received. For those supplying the statement of service, preference will be verified by a DD-214 (Member Copy 4) upon separation from the military. Veterans with a service-connected disability must also submit a VA letter dated 1991 or later. DoD Components with CES positions apply Veterans' Preference to preference eligible candidates, as defined by Section 2108 of the Title 5 U.S.C. in accordance with the procedures provided in DoD Instruction 1400.25, Volume 3005, "CES Employment and Placement." Military Reserve (MR) and National Guard (NG)

Technicians PPP Eligible:

MR and NG technicians PPP applicants must be selected and placed at the full performance level if determined well qualified. You must include a completed copy of the Military Reserve and National Guard Technician PPP Self-Certification Checklist to verify your eligibility for Military Reserve and National Guard Technician preference. Click here to obtain a copy of the Military Reserve and National Guard Technician PPP Self-Certification Checklist. Military Reserve (MR) and National Guard (NG)

Technicians Receiving Disability Retirement PPP Eligible:

MR and NG technicians receiving disability retirement PPP applicants must be selected and placed at the full performance level if determined well qualified. You must include a completed copy of the Military Reserve and National Guard Technician Disability PPP Self-Certification Checklist to verify your eligibility for Military Reserve and National Guard Technician Disability preference. Click here to obtain a copy of the Military Reserve and National Guard Technician Disability PPP Self-Certification Checklist.

Retained Grade PPP Eligible:

Retained Grade PPP applicants, must be selected and placed at the full performance level if determined well qualified. You must include a completed copy of the Retained Grade PPP Self-Certification Checklist to verify your eligibility for Retained Grade preference. Click here to obtain a copy of the Retained Grade PPP Self-Certification Checklist. Your complete Application Package (containing the above required documents) must be received no later than 11:59 pm Eastern Time on 05/07/2026.

WARNING:

Failure to submit a complete application package including any required documentation by 11:59 PM (EST) on 05/07/2026, or at the time of application for announcements with an extended closing date, may result in an ineligible rating and loss of consideration. To verify that your application is complete, log into your USAJOBS account, select Application Status and More Information. The Details page will display the status of your application. It is the applicant's responsibility to verify that information entered, uploaded is received, legible and accurate. HR will not modify answers submitted by an applicant. If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating. How to Apply To apply for this position, you must provide a complete Application Package. See required documents below. Your Resume Your resume MUST include the following information for each job listed: Job title; duties (be as detailed as possible); month & year start/end dates (e.g. June 2007 to April 2008); and full

• time or part-time status (include hours worked per week).

Read more about what should I include in my federal resume at

USAJOBS. DO NOT

include the following information: Classified or government sensitive information; Social Security Number; Photos of yourself; Personal information, such as age, sex, religious affiliation, etc.; or encrypted and digitally signed documents. Read more about what should I leave out of my resume? at

USAJOBS A

complete Assessment Questionnaire (if applicable) Other required supporting documents: (SEE

THE SECTION OF THIS ANNOUNCEMENT ENTITLED

"

REQUIRED DOCUMENTS

"

FOR MORE INFORMATION ON WHAT SUPPORTING DOCUMENTS MAY BE NEEDED

) Click 'Apply Online' to create an account or log in to your existing USAJOBS account. Follow the prompts to complete the assessment questionnaire and upload required documents. Please ensure you click the Submit My Answers button to submit your application. Check application status by logging into your USAJOBS account, clicking Application Status, then More Information for this position. Return to an incomplete application by logging into your USAJOBS account and clicking Update Application in the vacancy announcement. You must re-select your resume and other documents from your USAJOBS account or your application will be incomplete. Agency contact information HR Customer Care Center Phone (317) 212-0454 Email Address DISA

• JOINT

SERVICES PROVIDER 6910

Cooper Road Fort Meade, MD 20755-7088 US Next steps Once the complete application package is received you will receive an acknowledgement email that your submission was successful. The content of your application package will be used to assess your qualifications for the job, and to determine whether you will be referred to the hiring manager for further consideration and possible interviews. We will notify you of the outcome after each of these steps has been completed. After making a tentative job offer, we will conduct a suitability/security background investigation. (317) 212-0454 Overview Accepting applications Open & closing dates 05/01/2026 to 05/07/2026 Salary $62,640

• $81,436 per year Pay scale & grade GG 9 Location 1 vacancy in the following location: Suffolk, VA 1 vacancy Remote job No Telework eligible Yes—Situational Telework Only, including Emergency and OPM Prescribed Unscheduled Telework and as determined by the agency policy. Travel Required Occasional travel
• You may be expected to travel for this position.

Relocation expenses reimbursed Yes—You may qualify for reimbursement of relocation expenses in accordance with agency policy. Appointment type Permanent Work schedule Full-time Service Excepted Promotion potential None Job family (Series) 2210 Information Technology Management Supervisory status No Security clearance Sensitive Compartmented Information Drug test Yes Position sensitivity and risk Special-Sensitive (SS)/High Risk Trust determination process National security Financial disclosure No Bargaining unit status No Announcement number

CES-DISA-12947979-26BR

Control number 866965600