Desktop Support Technician

Overview:

The Desktop Support Specialist is responsible for delivering high‑quality technical support to end users across the organization. This role ensures that all workforce technology—including computers, peripherals, mobile devices, and related hardware/software—is fully functional, secure, and aligned with company standards. The ideal candidate is customer‑focused, detail‑oriented, and capable of troubleshooting a wide range of technical issues in a fast‑paced environment.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This list is not all‑inclusive and additional duties may be assigned as needed.

• Provide exceptional customer service by promptly fulfilling IT service requests and resolving technical issues for end users.
• Respond to incoming support requests in a timely, professional manner, ensuring immediate resolution when possible and escalating when necessary.
• Install, upgrade, configure, and decommission IT equipment used by employees, including laptops, desktops, multifunction printers (MFPs), fax machines, monitors, and mobile devices.
• Follow all established IT policies, processes, and procedures to ensure consistent support delivery and compliance with organizational standards.
• Provide hands‑on technical assistance to users regarding hardware, operating systems, productivity tools, and approved software applications.
• Diagnose and resolve common hardware and software issues using standard troubleshooting methods while engaging other IT teams for complex or escalated problems.
• Image, deploy, and configure workstations in accordance with organizational standard operating procedures and security guidelines.
• Deliver specialized technical support to board members and corporate executives, ensuring a high level of service for PenFed‑issued devices, remote access, and software.
• Provide occasional hands‑on support to partner departments during technology implementations, system rollouts, or issue resolution activities.
• Accurately record all actions, updates, and resolutions within the organization's incident, request, and problem management system to maintain clear and complete documentation.
• Participate in scheduled on‑call rotations to provide after‑hours support when assigned, ensuring continuity of service and rapid response to urgent issues.

Qualifications:

• Experience providing desktop or end‑user support in a corporate or enterprise environment
• Strong troubleshooting skills related to hardware, operating systems, networks, and applications
• Familiarity with imaging tools, ticketing systems, and IT service management (ITSM) processes
• Excellent interpersonal and communication skills with the ability to support users at all technical levels
• Ability to work independently, prioritize tasks, and manage multiple requests simultaneously
• Commitment to delivering high‑quality customer service
• Ability to lift, move, and install equipment as required Job Type & Location This is a Contract position based out of Tysons, VA.

Pay and Benefits The pay range for this position is $30.00 - $30.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Tysons,VA.

Application Deadline This position is anticipated to close on Mar 21, 2026. h4>

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.