IT Support Specialist

About the Role We are seeking an enthusiastic and people-oriented Help Desk IT Specialist to join our team. This position is ideal for someone with 2-4 years of experience who enjoys solving problems, working with technology, and making a real impact by helping others thrive at work. The right candidate will be a person who genuinely cares about providing support, building relationships, and ensuring our technology runs smoothly so our employees can do their best work.

Key Responsibilities End-User Support:

Provide first-level technical assistance for employees, including troubleshooting hardware, software, and application issues.

Vendor Management:

Serve as a liaison with IT vendors to coordinate services, manage tickets, and ensure timely resolution of issues.

Application Assistance:

Help employees navigate and use business applications effectively.

Equipment Support:

Assist with setup, configuration, and maintenance of laptops, peripherals, and other office equipment (onsite and remote as needed).

Onboarding & Offboarding:

Prepare laptops, accounts, and system access for new employees; ensure secure and thorough offboarding when employees exit.

Problem-Solving:

Proactively identify recurring issues and recommend process or technology improvements.

Relationship Building:

Foster trust and strong connections with team members, leadership, and external partners through responsive and caring support.

IT Policy Support:

Help implement, communicate, and track compliance with IT policies across the firm.

Cybersecurity Tracking:

Support employee adherence to cybersecurity best practices (password resets, MFA, phishing training, etc.).

Documentation:

Maintain accurate records or IT processes and procedures.

Project Work:

Willing to take ownership of assigned projects.

Qualifications Experience:

2-4 years in IT support, help desk, or a related role.

Technical Skills:

Basic knowledge of Windows, Microsoft 365, VPNs, and common workplace applications.

Soft Skills:

Excellent communication, patience, and a genuine desire to help people. Ability to explain technical concepts in simple terms. Shows initiative and can operate independently.

Mindset:

Curious, resourceful, proactive, and motivated to continuously learn. Brings energy, care and accountability to their work—truly cares about solving problems and making people's day easier.

Collaboration:

Comfortable working closely with vendors, managers, and employees throughout the organization.

Education:

Bachelor's degree in IT, Computer Science, or a related field preferred; equivalent experience will also be considered. What Makes You a Great Fit If you're passionate about technology, eager to help others, and driven to make a difference every day, we encourage you to apply. We value team members who are thoughtful, proactive, and genuinely care about the well-being and success of their colleagues.

Disclaimer:

What is listed above is representative of the responsibilities of the position but are not meant to be an exhaustive list. Responsibilities may change during employment at the company's discretion. Gallagher, Flynn & Company, LLP and our client do not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or other non-merit factor.