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IT Help Desk Support
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Evergreen Family Health Group
Williston, VT (In Person)
$49,920 Salary, Full-Time
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Job Description
Position Summary Evergreen Family Health is seeking an IT Support team member to provide first-line technical support for employees and providers across our organization. This position assists with computer hardware, software, printers, phones, user accounts, and other technology-related issues while helping ensure reliable technology systems that support patient care and daily business operations. The IT Support position works closely with staff to troubleshoot technical issues, deploy and maintain equipment, and provide day-to-day support for the technology needs of the organization. Essential Duties and Responsibilities Provide technical support to employees in person, by phone, and remotely. Troubleshoot and resolve hardware, software, printer, phone, and connectivity issues. Set up, configure, and deploy computers, monitors, printers, and other technology equipment. Assist with user account management, password resets, and access requests. Document support requests and maintain accurate records of work performed. Support Microsoft 365 applications and related technologies. Assist with routine system maintenance, updates, and equipment inventory. Escalate complex technical issues to senior IT staff as appropriate. Maintain confidentiality and security of patient and business information in accordance with HIPAA and organizational policies. Travel occasionally between Evergreen Family Health locations to provide on-site support. Perform other duties as assigned. Qualifications Required High school diploma or equivalent. Strong communication and interpersonal skills. Basic understanding of computer hardware, software, and networking concepts. Ability to learn new technologies and troubleshoot technical issues. Valid driver's license and reliable transportation. Preferred Postsecondary education in Information Technology, Computer Science, Cybersecurity, or a related field. CompTIA A+, Network+, Google IT Support Professional Certificate, or similar certification. Previous internship, technical support, help desk, or customer service experience. Experience supporting Windows operating systems and Microsoft 365 applications. Knowledge, Skills, and Abilities Strong problem-solving and troubleshooting abilities. Ability to prioritize multiple requests in a fast-paced environment. Excellent interpersonal and communication skills. Strong attention to detail and organizational skills. Ability to work independently and as part of a team. Commitment to providing exceptional service to employees and providers. Benefits Evergreen Family Health offers a comprehensive benefits package that includes health insurance, paid time off, paid parental leave, retirement plan participation, and opportunities for professional development.