Information Technology Support Specialist

Information Technology Support Specialist at Sharp Brains Solutions Information Technology Support Specialist at Sharp Brains Solutions in FRIDAY HARBOR, Washington Posted in 1 day ago.

Type:

full-time

Job Description:

We are seeking a skilled Desktop Support Engineer with 2-4 years of onsite IT support experience to provide end-user support, desktop administration, and incident resolution. The ideal candidate will have strong expertise in Windows environments, endpoint management, hardware/software troubleshooting, and enterprise IT support tools. Key Responsibilities Provide onsite desktop support for laptops, desktops, peripherals, and end-user devices. Diagnose and resolve hardware, software, operating system, and connectivity issues. Perform IMAC (Install, Move, Add, and Change) activities and desk-side support. Handle hardware break/fix, system upgrades, replacements, and device imaging. Deploy, configure, and maintain Windows desktops and laptops throughout their lifecycle. Manage software deployment, updates, patching, and inventory using Microsoft SCCM and Microsoft Intune . Support and troubleshoot Microsoft Office 365 , Outlook, VPN, and remote access issues. Administer and troubleshoot Active Directory user accounts, permissions, and authentication. Manage incidents, service requests, and documentation using ServiceNow or a similar ITSM platform. Install, configure, and support printers, scanners, and other peripheral devices. Monitor endpoint security, antivirus compliance, and system health. Provide VIP/Executive desktop support when required. Maintain accurate asset records and ensure compliance with IT standards. Collaborate with internal IT teams to resolve escalated technical issues. Required Skills 2-4 years of experience in onsite desktop or end-user support. Strong knowledge of Windows 10/11 administration and troubleshooting. Hands-on experience with Microsoft SCCM and Microsoft Intune . Experience with ServiceNow or similar IT Service Management (ITSM) tools. Strong knowledge of Active Directory administration. Experience supporting Microsoft Office 365 , Outlook, and remote support tools. Excellent hardware and software troubleshooting skills. Experience with desktop imaging, software deployment, and patch management. Knowledge of printer and scanner administration. Excellent communication, customer service, and problem-solving skills. Preferred Skills Experience supporting macOS and Apple devices. Knowledge of VPN, Microsoft Teams/Skype for Business (Lync), and mobile device support. Experience providing Smart Hands & Feet support in enterprise environments. Familiarity with endpoint security and antivirus management.