Job Description
Help Desk Technician
AMERICAN SYSTEMS
United States, Washington, Port Orchard Apr 28, 2026 Help Desk Technician
Location US-WA-Keyport
ID 2026-4276
Category Communications, Publications, Multimedia Design Position Type Full-Time Remote No Clearance Required Secret Overview AMERICAN SYSTEMS
is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test & Evaluation, Program Mission Support, Engineering & Analysis, and Training. Responsibilities Provide front-line technical support by documenting, tracking, and resolving customer issues, including CAC card registration, command transfers, PIN and password resets, and user account reactivations, following established help desk procedures.
Revise and write standardized materials such as reports, manuals, briefs, proposals, instruction books, catalogs, and related technical/administrative publications focused on work methods, procedures, and system usage.
Use available technical resources (manuals, catalogs, operating procedures, diagrams, and knowledge base articles) to troubleshoot issues, explain solutions, and guide users through account, access, and system processes.
Maintain accurate records of tickets, service requests, resolutions, documentation updates, and revisions; prepare and submit a comprehensive monthly report summarizing help desk activities and trends.
Collaborate with supervisors and senior staff to clarify technical information, refine procedures, and improve user-facing documentation and support materials (FAQs, how-to guides, internal process documents).
Answering Help Desk calls, assist customers in troubleshooting issues in software applications, document support requests in automated tracking systems and defect tracking systems
Communicate and meet with government personnel Qualifications High School diploma
Active Secret Clearance
U.S. Citizenship Required for the purposes of obtaining/holding a U.S. security clearance
Proficient in MS Teams
Familiarity with Jira
Familiarity with Citrix/Remote Desktop protocol applications
Familiarity with SQL Server Management Studio (SSMS)
Familiarity with Relational Database management systems (RDBMS) and basic SQL queries Pay Transparency Statement AMERICAN SYSTEMS
is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $0.00/Yr. - USD $999,999.99/Yr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS
provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance. EEO Statement EEO Race/Sex/Disability Status/Veteran Status
