Job Description
Correctional Facilities Support (CFS) Professional (IT Architecture Senior Specialist) Full Time |
Permanent Salary Range:
$102,264 - $137,250 Annually This is a telework/hybrid position. The candidate of choice may work from anywhere within the state of Washington with a reliable internet connection. Travel will be required. This recruitment is open to current DOC employees only. The Department of Corrections is seeking a highly skilled and collaborative professional to serve as a Correctional Facilities Support (CFS) Professional (IT Architecture Senior Specialist) . As a member of the IT Architecture team, this position provides expert-level technical support, solution design, and documentation for statewide applications that do not have dedicated headquarters enterprise teams. As a CFS Professional, you will be responsible for developing and reviewing technical designs, supporting the implementation of new solutions, and ensuring reliable and secure technology services for DOC computer users across the agency. In addition to providing Tier 3 support, this position works closely with enterprise technology teams to troubleshoot and resolve complex issues involving network switches, servers, Active Directory, and telephony systems. Serving as a critical link between onsite facility support teams and enterprise groups, the CFS Architecture Senior Specialist/Troubleshooter acts as a technical intermediary to facilitate communication, problem resolution, and successful project delivery. This position requires statewide travel to support deployments, major system upgrades, and issue resolution activities. This role plays a vital part in bridging operational gaps, ensuring continuity of support, and advancing technology solutions that support the mission of the Department of Corrections. A completed application packet will include: A cover letter regarding your interest in this position with our agency A detailed resume Three professional references We are looking for teammates who share our vision of public service and are committed to an equitable and inclusive culture that fosters and inspires excellence, while promoting innovation, engagement, and safety, leading to better outcomes for our incarcerated population, our agency, and our community. As an IT Architecture Senior Specialist , some of your duties will include: Architecting and developing designs and standards for new solutions which could include: Researching, architecting, and designing plans for new solutions Analyzing and updating updates current architecture to plan for growth and service improvement of existing system Articulating system requirements for new deployments and related resources Developing IT standards for new systems Developing and maintaining Responsible, Accountable, Consulted, Informed (RACI) matrixes for IT and business partners Establishing configurations for standardization, system stability, availability and useability Ensuring conformity and standardization of card access systems for use throughout DOC facilities Creating and maintaining IT Instruction & Procedures Serving on the IT Architecture Board Application Support Tasks to include: Providing Tier 3 support and taking the role of business owner for applications used enterprise wide that are not supported by HQ enterprise application teams Leading a CFS team that creates, documents, and deploys new technology throughout DOC Assuming the role of CFS Liaison with the Application Support Group (ASG) managed applications Providing CFS Tier 3 support Assuming the role of the Statewide Trouble Shooter Assuming the role of the CFS trainer What we need (required qualifications): This position requires a total of eight (8) years' experience in an enterprise environment. High school diploma or equivalent AND Four (4) years of experience in the last six (6) years supporting an enterprise network environment within information technology to include: Switches, servers, active directory, telephony systems, software applications and hardware Customer support regarding feature functionality; troubleshoot, diagnose, prioritize, and resolve customer issues for supported applications Coordinating Vendor and IT colleagues support of IT and business systems AND Four (4) years of professional work experience analyzing customer requirements, designing new solutions, documenting and recommending successful solutions OR Associates degree AND Two (2) years of experience in the last six (6) years supporting an enterprise network environment within information technology to include: Switches, servers, active directory, telephony systems, software applications and hardware Customer support regarding feature functionality; troubleshoot, diagnose, prioritize, and resolve customer issues for supported applications Coordinating Vendor and IT colleagues support of IT and business systems AND Four (4) years of professional work experience analyzing customer requirements, designing new solutions, documenting and recommending successful solutions OR A bachelor's degree in computer science or related field from an accredited institution AND Experience in an enterprise network environment within information technology to include: Switches, servers, active directory, telephony systems, software applications and hardware Customer support regarding feature functionality; troubleshoot, diagnose, prioritize, and resolve customer issues for supported applications Coordinating Vendor and IT colleagues support of IT and business systems AND Four (4) years of professional work experience analyzing customer requirements, designing new solutions, documenting and recommending successful solutions In addition to the above education and experience, the below knowledge, skills and abilities are required: Two (2) years of project management experience within the last six (6) years with one (1) of those years leading IT projects and producing project management framework deliverables such as project proposals, project charters, and work breakdown structures What will make your application stand out (preferred qualifications): Cisco Certified Network Associate (CCNA) Cisco Certified Technician (CCT) Comp TIA A+ CompTIA IT Fundamentals+ (ITF+) CompTIA Network+ CompTIA Security+ Microsoft 365 Fundamentals Microsoft Technology Associate (MTA) PMI Certified Associate in Project Management (CAPM Systems Security Certified Practitioner Skilled level of knowledge, experience, or certification in Information Technology Infrastructure Library (ITIL) and ITIL-based service strategy, service design, service transition, service operation, and continual service improvement Vision:
Working together for safer communities. Mission:
Improving public safety by positively changing lives. Our Commitment:
To operate a safe and humane corrections system and partner with others to transform lives for a better Washington. Our Core Values :
Cultivate an environment of integrity and trust: Corrections values partnership and trust. We foster openness and support courageous conversations. We are committed to doing what we say we are going to do by being accountable and taking personal ownership in our actions. Respectful and inclusive interactions:
Corrections appreciates and values individuals by promoting an inclusive and diverse environment, which encourages safety. We respect, value, and listen to the thoughts, feelings, and perspectives of our stakeholders and consider the impact on those we serve as well as each other. People's safety: Corrections believes in creating an environment that values physical, mental, and emotional security and well-being. We honor those who advance safety for all. Positivity in words and actions:
At Corrections, we assume positive intentions and believe there is a shared desire for the best outcome. We consistently demonstrate positive behavior and always put forth our best effort. Supporting people's success: Corrections is committed to our community - understanding individuals, instilling hope, embracing change, and providing opportunities. DOC is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, sex, marital status, sexual orientation, gender identity, gender expression, age, honorably discharged veteran, veteran status, genetic information, or the presence of any sensory, mental or physical disability or the use of a trained guide dog or service animal by a person with a disability. IMPORTANT NOTES
DOC complies with the employment eligibility verification requirements for the federal employment eligibility verification form I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form. https:
//www.uscis.gov/i-9-central/form-i-9-acceptable-documents DOC does not use E-Verify; therefore, we are not eligible to extend STEM-Optional Practice Training (OPT). For information, please visit www.uscis.gov . This recruitment may be utilized to fill more than one position. Please include a minimum of three (3) professional references with your application. A professional reference is defined as an individual who has been paid to supervise your work and can attest to your work performance, technical skills, and job competencies. If you do not have any or sufficient professional references, please include non-related professionals, such as educators or other professional associates. •Please note: Phone number AND email address are required for all professional references. A background check including criminal record history will be conducted prior to a new hire. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position. Employees may work directly with or near incarcerated individuals in a potentially hazardous setting. Please consider this when deciding whether to apply. We are committed to maintaining a drug and alcohol-free work environment, and our employees are expected to comply with all state and federal laws. A pre-employment drug test may be administered as part of the selection process, and applicants who test positive for any controlled substances, will be disqualified from consideration. Oleoresin Capsicum (OC) is an aerosol pepper spray made available as a means of self-defense and/or de-escalation. Applicants with sensitivities or allergies are encouraged to ask about the level of exposure they could expect in this position. Animal care projects are a common component of most Washington State prisons, including dog and cat programs. Applicants with animal sensitivities or allergies are encouraged to ask about the level of exposure they could expect in this position. Tuberculosis (TB) is a priority health issue for DOC employees. The successful candidate may be required to provide valid proof of a baseline TB skin test within 60 days from the date of hire. When positive tests result, further information, testing and treatment will also be required. Employment is not contingent upon test results. Foreign equivalent degrees awarded outside the United States must have a credential evaluation report attached to your application. You may request the required evaluation/documentation from www.wes.org and www.aice-eval.org . Until this documentation is provided, you will not be selected to move forward in the hiring process. Telework Details This position may be allocated for telework. If authorized for the role, work may be performed from your home or another offsite location within the state of Washington using a reliable internet or cellular hotspot service at that time. Employees are expected to perform assigned duties in a safe manner, to take proper care all state-issued equipment, and maintain confidentiality of all information in possession while working offsite. Employees will be required to commute to a Department of Corrections facility or field office as business requires, to potentially include components of the onboarding process. Some offices will have a "drop in" area available, however, a dedicated workspace within a DOC facility will not be provided. What We Offer:
As an employee of the Department of Corrections, your work-life integration is a priority. Washington State employees are offered one of the most inclusive and competitive benefits packages in the nation. Besides comprehensive family insurance for medical, dental, and vision, these perks also may include: Remote/telework/flexible schedules (depending on position) Up to 25 paid vacation days a year 8 hours of paid sick leave per month 12 paid holidays a year Generous retirement plan Flex Spending Accounts Dependent Care Assistance Deferred Compensation and so much more! PERS:
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems ' web site. For questions about this recruitment, or to request reasonable accommodation in the application process, please email mackenzie.conley@doc1.wa.gov or call us at 509-630-9160. For TTY service, please call the Washington Relay Service at 7-1-1 or 1-800-833-6388.
