IT Support Technician 1 | TSD Interns (Multiple Positions)

About WSDOT The Washington State Department of Transportation (WSDOT) is a multimodal agency with a global reputation for excellence. Our dedicated workforce plans, designs, builds, and operates an integrated transportation system that safely and efficiently moves people and goods throughout the state. In addition to maintaining over 20,000 lane miles of state highway and 4,100 bridges, WSDOT leads an award-winning Active Transportation Plan, manages the world's longest floating bridge, and operates the largest ferry system in the nation! The Opportunity WSDOT is currently seeking several motivated and customer-focused IT Support Technician 1 Interns to support the Technology Services Division (TSD) while gaining hands-on experience in a professional IT environment. The Olympic Southwest (OSW) positions support regional Help Desk, Service Desk, and Workstation Support teams by serving as a first point of contact for customers and performing routine technical support tasks under close supervision in support of agency operations. The Headquarters (HQ) positions support TSD regional teams and agency customers across various WSDOT business units while providing enriching experiences through meaningful project work, field visits, and collaboration with IT professionals throughout the agency. Both positions provide valuable exposure to WSDOT technologies, practices, customer service expectations, and organizational culture. Strong candidates will possess effective communication and customer service skills, basic technical troubleshooting abilities, willingness to learn, and the ability to work collaboratively in a team environment. What to Expect Among the varied range of responsibilities held within these roles, the IT Support Technicians may : Assist in maintaining and resolving hardware and software problems by replacing components using specialized technical tools, and tests equipment to diagnose and resolve faults. Assist in maintaining incidents and requests status through

WSDOT IT

Service Management (ITSM) system. Install and reload software or reconfigure systems as required either via phone, physical visit, or remote access collaboration methods with customer. Assist with imaging desktop and laptop workstations using established WSDOT procedures and documented instructions. Perform basic digital sanitation of workstation storage devices using approved tools and checklists, under guidance. Assist with generating and filing certificates of sanitization following established processes. Travel with or at the direction of assigned staff to WSDOT support locations and assist with documenting IT-relevant spaces using approved tools. Assist with identifying and documenting visible IT and network asset information, including asset tags, equipment types, locations, and general condition. Qualifications To be considered for these opportunities, the following competencies are required :

Learning Mindset:

Currently enrolled in a full-time, or recent graduate of, a post-secondary IT-related academic degree program.

Engagement:

Exhibits enthusiasm for learning WSDOT specific IT concepts and skills and serving agency customers.

Safety Mindset:

Consideration for health and safety that align with WSDOT standards (i.e. Take Two).

Integrity and Ethical Conduct:

Demonstrated commitment to integrity, ethical conduct, accountability, and professionalism in the workplace.

Communication Skills:

Exceptional verbal and written communication skills, with ability to convey technical information to diverse audiences.

Growth Mindset:

Actively demonstrates a commitment to learning and growth.

Service-Oriented:

Takes action to meet the needs of others. In addition to the required competencies above, the following are also required : At least 18 years old on or before June 1, 2026. Ability to maneuver and transport various materials and/or equipment weighing up to 50 pounds. It is preferred that qualified candidates also demonstrate:

Information Security Awareness:

Familiarity with information security standards, practices, and the importance of protecting organizational data and systems.

Project Coordination and Support:

Familiarity with project management concepts, including planning, organization, prioritization, and supporting project activities or deliverables.

Process Improvement and Organization:

Demonstrated ability to follow established processes, maintain organized workflows, and support process-oriented work environments. Important Notes These are non-permanent positions, expected to last 3

• 5 months.

This recruitment will be used to fill up to four (4) positions in (3) Lacey, and (1) Vancouver and may be used fill additional positions per business needs. These positions are not eligible for remote work. In addition to base salary, employees may be entitled to other forms of compensation depending on the type, duties, or location of the position. For union-represented positions, more information on other forms of compensation can be found in the applicable Collective Bargaining Agreements . Information on other compensation types for non-represented positions can be found in Chapter 357-28 of the Washington Administrative Code. WSDOT does not use the E-Verify system, therefore we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit, please visit www.uscis.gov Why WSDOT Work-Life Balance

• We are committed to ensure that our staff experience the reward of public service, while also sustaining a routine that suits each individuals' lifestyle. Paid Leave
• In addition to 12 paid holidays, full-time employees earn up to 25 paid vacation days per year! Tuition Assistance
• Permanent employees have several options for assistance with education expenses, including tuition reimbursement programs, government discounts at participating colleges throughout the state, and eligibility for federal student loan forgiveness. Plan For Your Future
• WSDOT offers a comprehensive benefits package that includes a variety of healthcare options.

Employees also have their choice of state retirement programs, and much more. Go to State Benefits for more information. Check out this video to learn more: Why WSDOT? How to Apply Applications for this recruitment will be accepted electronically. Your relevant experience may be evaluated to determine salary. Therefore, it is very important that the "Work Experience" portion of the application be completed in as much detail as possible. In order to be considered for this opportunity, please include the following with your online application: An attached Resume outlining your experience to date (in reverse chronological order) An attached Cover Letter that further explains your qualifications, and indicates why you believe you are a viable candidate for this role Contact details for a minimum of three (3) individuals who can attest to your work performance, technical skills, and job-related competencies. This information can be entered in the "References" section of the online application; does not require an additional attachment Two letters of recommendation are also strongly encouraged but not required to be considered. Letters of recommendation should be from individuals who can attest to your work ethic, technical skills, and job-related competencies. Please click the "APPLY" button to proceed. Note that you will be prompted to either sign in or create an account. This step is required in order to submit an application to this opportunity. WSDOT is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included, and empowered to bring unique ideas to the agency. Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace. All persons, regardless of race, ethnicity, age, veteran status, sexual orientation, and/ or gender identity, are encouraged to apply. Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact the listed Recruiter. Contact Us For inquiries about this posting, you may contact the assigned Recruiter at Robyn.

Lovely@wsdot.wa.gov . Please be sure to reference 26DOT-HQ-05560m in the subject line.