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Desktop Support Specialist

Job

Net2Source (N2S)

Seattle, WA (In Person)

Full-Time

Posted 3 days ago (Updated 13 hours ago) • Actively hiring

Expires 7/17/2026

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Job Description

Desktop Support Specialist at Net2Source (N2S) Desktop Support Specialist at Net2Source (N2S) in Seattle, Washington Posted in about 22 hours ago.
Type:
full-time
Job Description:
Title:
Desktop support
Location:
Seattle, WA Role Overvie wResponsible for 24x7 monitoring, incident management, and operational support of a large-scale hybrid infrastructure. The role ensures high availability, performance, and reliability across Production, DR, and Non-Production environments . Key Responsibiliti esInfrastructure Monitoring & Operatio nsMonitor 1200+ servers (Windows/Linux), virtualization platforms (VMware, Nutanix), and web serve rsOversee PB-scale storage systems (Quantum, Isilon, NAS, SA N)Monitor 1200+ network devices including switches, routers, firewalls, VPNs, WAPs, and ISP circui tsHandle incidents and service requests related to infrastructure and too lsIncident & Event Manageme ntPerform L1/L2 triage for alerts, incidents, and outag esEnsure timely resolution and escalation as per SL AsCorrelate alerts across tools to identify root caus esApplication & Service Monitori ngMonitor 50+ applications across environments (Prod, DR, UAT, De v)Track service health and dependencies (web, middleware, backen d)Capacity & Performance Manageme ntMonitor utilization trends across compute, storage, and netwo rkIdentify bottlenecks and recommend optimizatio nsChange & Release Suppo rtSupport deployments, patching, and maintenan ceValidate system health before and after chang esDisaster Recovery & Resilien ceSupport DR readiness and failover validati onParticipate in DR dril lsReporting & Documentati onMaintain dashboards, runbooks, and repor tsProvide daily/weekly health and SLA updat es Required Ski llsTechnical Ski llsWindows & Linux server administration (L1 / L1 .5)
Virtualization:
VMware, Nuta nix
Storage:
SAN/NAS, Isilon, Quantum (PB-sca le)
Networking:
TCP/IP, DNS, VPN, Firewalls, Load Balancers ( F5)Monitoring tools: New Relic, Splunk, Nagios, Zabbix, Dynatrace, S COMITSM tools: ServiceNow (preferr ed)Backup tools: Rub rikOperational Ski llsStrong incident management in 24x7 environme ntsTroubleshooting and analytical ski llsAbility to correlate infra, network, and application iss uesStrong communication and coordinat ionAbility to work under press ureDocumentation and reporting ski lls Preferred Qualificat ionsITIL Foundation Certifica tionExperience in large enterprise or MSP environm entsExposure to AWS/Azure (prefer red) Deliver ablesProcess flowsKnowledge transfer and ment oringContribution to project deliver ablesData conversion and mainte nanceIndustry best practices and innovative solu tionsTechnical configuration and development su pportActive participation in team activ itiesOther duties as ass igned