Desktop Support Technician

Desktop Support Technician - Seattle, WA (6+ Month Contract) We are seeking an experienced Desktop Support Technician for a long-term contract opportunity in Seattle, WA. This is a highly visible, customer-facing IT support role supporting enterprise users in a fast-paced environment. The position offers strong potential for extension or full-time conversion and pays up to $29/hour. The ideal candidate will have extensive hands-on experience supporting Windows environments, Microsoft 365 technologies, hardware/software troubleshooting, and enterprise desktop support operations. Candidates with Mac support, SCCM, JAMF, networking, and security platform experience are strongly encouraged to apply. Responsibilities Provide onsite desktop support for Windows and Mac users in an enterprise environment Troubleshoot hardware, software, operating system, and peripheral issues Support Microsoft 365 applications and collaboration tools Manage and resolve support tickets within SLA guidelines Install, configure, and update operating systems, applications, and enterprise software Support laptop and desktop deployments, equipment moves, refreshes, and user migrations Assist with SCCM software deployments, patching, and policy distribution Troubleshoot VPN, Wi-Fi, DNS, IP networking, and connectivity issues Support Active Directory account administration and user access issues Provide advanced troubleshooting and escalation support for Level 1 and Level 2 technicians Perform file restorations and operating system recoveries Work on various IT projects and onsite support initiatives Deliver excellent customer service and communicate effectively with end users at all levels Travel between local sites as needed (mileage reimbursed) Required Qualifications 3+ years of desktop support or EUC support experience in an enterprise environment Strong experience supporting Windows 10/11 environments Extensive experience with Microsoft 365 technologies Experience with SCCM software distribution and patch management Strong troubleshooting skills across hardware, software, and networking Experience working within ticketing systems such as ServiceNow Ability to work independently and manage priorities effectively Excellent verbal and written communication skills Strong customer service and end-user support experience Preferred Qualifications Experience supporting Mac devices and JAMF Knowledge of Active Directory, LDAP, ADFS, and PKI Experience with CrowdStrike or enterprise security platforms Familiarity with BitLocker encryption Experience troubleshooting VPN, Wi-Fi, DNS, and enterprise networking technologies Technical certifications such as CompTIA A+, Microsoft, or related certifications Associate's or Bachelor's degree preferred Additional Requirements Must have reliable transportation and a valid driver's license Must be comfortable traveling between local office locations Ability to work in a fast-paced, team-oriented support environment Keywords Desktop Support, EUC Support Engineer, IT Support Technician, Help Desk, Windows 11, Windows 10, Microsoft 365,

SCCM, JAMF, Mac Support, Active Directory, ServiceNow, VPN, DNS, Wi-Fi, CrowdStrike, BitLocker, Technical Support, Endpoint Support, Enterprise Support, Seattle IT Jobs, Desktop Support Jobs Seattle, Contract IT Jobs Seattle Pay:

$26.00 - $29.00 per hour

Work Location:

In person