Help Desk Technician

Helpdesk Technician - On-site at client locations in the Seattle-Bellevue area. EXP Technical is hiring a Helpdesk Technician to join our growing team in the Greater Seattle Area. This is full time on-site position at EXP's clients for someone looking to build on existing Tier 1 helpdesk experience and grow into a Tier 2/Systems Administrator role. About EXP Technical - Serving People Through Technology EXP Technical provides consulting-focused IT services to small and mid-size clients in Western Washington. We can provide a complete outsourced IT department or augment our clients existing IT team. We believe technology exists to serve people, not the other way around. Position Summary As a Helpdesk Technician at EXP, you will work on-site at one or more client sites to provide in-person technical support. This could involve being on-site at 1 or 2 clients per day. In the event on-site work is not required this position joins our remote support desk team serving all our clients.

The core responsibilities include:

Respond to requests for technical assistance in person, via phone, and electronically. Diagnose and resolve technical hardware and software issues. Deploy new computers and move existing computers to accommodate staff relocations around the office. Support staff in their use of conference room audio visual equipment. Advise users on appropriate action and direct unresolved issues to the next level of support personnel. Follow standard helpdesk procedures and log all helpdesk interactions. Work with one or more ticketing systems to track and route problems and requests. Inform management of recurring problems and patterns of issues. What we are looking for You're a strong fit if you: You are a customer service fanatic and love building strong relationships. You are personable, presentable, articulate and can communicate with people at all levels of an organization. You are organized, detailed orientated and adaptable. You love to learn new technology. You learn quickly and retain information. You are capable of documenting your learning in a concise and articulate manner. Technical Experience We are looking for someone who has held a Tier 1/2 Helpdesk position in the past. Our ideal candidate will have worked in an Architecture or Engineering firm. Ability to troubleshoot and repair computer hardware. Ability to deploy, support and maintain Windows 11. Working knowledge of Microsoft 365 incluing Entra ID, Exchange, SharePoint & Teams Ability to deploy, support and maintain Microsoft Office Applications Working knowledge of Active Directory. Knowledge of applications used in the Architecture industry is a bonus (Revit, AutoCAD, Adobe Creative Cloud etc)

Education:

Associate or bachelor's degree in computer science, Information Technology or equivalent experience. CompTIA or Microsoft "Fundamentals" certifications are a bonus

Pay:

$27.00 - $32.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance

Experience:

Help desk: 1 year (Required)

IT:

3 years (Preferred)

Autodesk:

1 year (Preferred)

License/Certification:

MCP (Preferred) CompTIA A+ (Preferred) Ability to

Commute:

Seattle, WA 98101 (Required)

Work Location:

In person