IT SPECIALIST (CUSTOMER SUPPORT)

IT SPECIALIST

(CUSTOMER SUPPORT) Department of Defense Military Trement Facilities under DHA Madigan Army Medical Center - MAMC Summary About the

Position:

This position is loced in the Madigan Army Medical Center, Tacoma, Washington. Tacoma is a diverse city nestled between Setle and the ste capital of Olympia. Tacoma is loced on the shores of Commencement Bay, within pristine eyesight of Mount Rainier. World-class museums, hotels and theers draw thousands to downtown Tacoma while the shores of the Puget Sound and Mount Rainier inspire outdoor enthusiasts. Enjoy the mild clime. Learn more about this agency Summary About the

Position:

This position is loced in the Madigan Army Medical Center, Tacoma, Washington. Tacoma is a diverse city nestled between Setle and the ste capital of Olympia. Tacoma is loced on the shores of Commencement Bay, within pristine eyesight of Mount Rainier. World-class museums, hotels and theers draw thousands to downtown Tacoma while the shores of the Puget Sound and Mount Rainier inspire outdoor enthusiasts. Enjoy the mild clime. Learn more about this agency Overview Help Accepting applicions Posted this week • Apply in 1 day Due by 11:59 p.m. ET on June 12, 2026 Locion 1 vacancy in the following locion: Tacoma, WA No mching locions found. Work site options Telework eligible No Remote job No Relocion expenses reimbursed No Salary $83,935 - $109,122 per year Pay scale & grade GS 11 Promotion potential None Learn more about pay scale and grade Pay scale and grade determines the salary of the job. Work schedule Full-time Travel Required Occasional travel - You may be expected to travel for this position. Appointment type Permanent Occupions and job series 2210 Informion Technology Management Supervisory stus No Federal service type This job is in the Competitive Service Represented by a union Yes Drug test No Security clearance Secret Position sensitivity and risk Noncritical-Sensitive (NCS)/Modere Risk Jobs require a background check and some require a security clearance . The type depends on the job. Background check type Suitability/Fitness Financial disclosure required No Some jobs require financial disclosure to identify conflicts of interests. Announcement number

HSJG-26-12979312-MP

Control number 872228900 This job is open to Help Federal employees - Competitive service Current federal employees whose agencies follow the U.S. Office of Personnel Management's hiring rules and pay scales. Federal employees - Excepted service Current federal employees whose agencies have their own hiring rules, pay scales and evaluion criteria. Career transition (CTAP, ICTAP, RPL) Federal employees whose job, agency or department was elimined and are eligible for priority over other applicants. Land and base management Current or former employees of a base management agency. Veterans Veterans of the U.S. Armed Forces or a spouse, widow, widower or parent of a veteran, who may be eligible for derived preference Military spouses Military spouses of active duty service members or whose spouse is 100 percent disabled or died on active duty. Nional Guard and reserves Current members, those who want to join or transitioning military members. Individuals with disabilities Individuals who are eligible under Schedule A. Special authorities Individuals eligible under a special authority not listed in another hiring ph. Clarificion from the agency See "Who May Apply" in the "Qualificion" section for more informion on who is eligible to apply for this position. Duties Help Responsible for assisting customers in installing, configuring, troubleshooting desktop systems, commercial off the-shelf software, local area network communicion support, resolving problems Configures and troubleshoots all end-user devices to include printers, fax, smartphones, etc Maintains ste of the art knowledge of the hardware and software and RMF compliance Develops and/or maintains problem tracking resolution dabases; and installs, configures, documents, troubleshoots, and maintains a variety of customer hardware and software Analyze and perform computer maintenance and troubleshooting Requirements Help Conditions of employment Appointment may be subject to a suitability or fitness determinion, as determined by a completed background investigion. This position requires the incumbent be able to obtain and maintain a determinion of eligibility for a Secret security clearance or access for the durion of employment. Appointment to this position is subject to a one-year probionary period unless the appointee has previously met the requirements as described in 5 CFR Part 315. Immunizion screening may be required. Position is designed Mission Essential in accordance. Incumbent is required to report for duty during inclement weher, Nural Disasters, and other emergency situions as directed by the Supervisor and/or Local Command Policy. Individual is required to maintain compliance with DoD 8140.03 Intermedie proficiency level

Qualificions Who May Apply:

US Citizens In order to qualify, you must meet the educion and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through Nional Service programs (e.g., Peace Corps, AmeriCorps) and other organizions (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on educion, your transcripts required as part of your applicion. Additional informion about transcripts is in this document . Basic Requirement for

IT SPECIALIST

(INFOSEC):

Specialized Experience:

One year of specialized experience which includes: 1) providing IT customer support to diagnose and resolve hardware and software problems; and 2) installing and configuring hardware and software computer equipment. This definition of specialized experience is typical of work performed the next lower grade/level position in the federal service (GS-09). The specialized experience must include, or be supplemented by, informion technology reled experience (paid or unpaid experience and/or completion of specific, intensive training, as approprie) which demonstres each of the four competencies, as defined: (1) Attention to Detail - Is thorough when performing work and conscientious about tending to detail. Examples of IT-reled experience demonstring this competency include: completing thorough and accure work independently, even in the most difficult or stressful situions; occasionally reviewing work completed by others. (2) Customer Service - Works with clients and customers (th is, any individuals who use or receive the services or products th your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizions outside the Government) to assess their needs, provide informion or assistance, resolve their problems, or sisfy their expections; knows about available products and services; is committed to providing quality products and services. Examples of IT-reled experience demonstring this competency include: resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relionships with customers; conducting evaluion of support to determine quality of services and customer sisfaction, and recommending procedural changes based on customer need or changes in policy and/or regulion. (3) Oral Communicion - Expresses informion (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nure of the informion (for example, technical, sensitive, controversial); makes clear and convincing oral presentions; listens to others, tends to nonverbal cues, and responds appropriely. Examples of IT-reled experience demonstring this competency include: convincingly conveying complex informion to customers; presenting thoughts th are well-organized and demonstring confidence in the facts and ideas; adjusting style when working with individuals with different levels of understanding; using various methods to explain and convey informion. (4) Problem Solving - Identifies problems; determines accuracy and relevance of informion; uses sound judgment to genere and evalue alternives, and to make recommendions. Examples of IT-reled experience demonstring this competency include: solving complex or sensitive problems by developing and proposing stregic alternives; identifying possible conflicts and shared benefits; helping team anticipe problems and identifying and evaluing potential sources of informion; providing feedback and coaching to others to help solve problems; engaging approprie stakeholders when developing solutions in order to understand and incorpore multiple perspectives and needs; evaluing the effectiveness of decisions and adjusting future decisions as approprie. Additional informion Male applicants born after December 31, 1959 must complete a Pre-Employment Certificion Stement for Selective Service Registrion. You required to provide proof of U.S. Citizenship. This position requires a 1 year probionary period during which the agency evalues your fitness and whether your continued employment advances the public interest. In making this determinion, the agency may consider your performance and conduct; agency needs and interests; whether your continued employment supports organizional or Government goals; and whether it promotes the efficiency of the Federal service. Continued employment requires written certificion th it advances the public interest. Direct Deposit of Pay is required. Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees. Recruitment or relocion incentives MAY be authorized for highly qualified candides. Advanced In-Hire MAY be authorized. Advanced Leave Accrual MAY be authorized. Retention Incentive MAY be authorized. Multiple positions may be filled from this announcement. Salary includes applicable locality pay or Local Market Supplement. Payment of Permanent Change of Stion (PCS) costs is not authorized, based on a determinion th a PCS move is not in the Government interest. A competitive and noncompetitive candide list may be issued for this vacancy. If you are eligible for the noncompetitive list, you evalued on basic and/or minimum qualificions, as applicable. While required to answer the assessment questions, non-competitive candides will not be evalued against the competitive ring and ranking criteria. The selecting official may select from any of the candide lists. Expand Hide additional informion Candides should be committed to improving the efficiency of the Federal government, passione about the ideals of our American republic, and committed to upholding the rule of law and the United Stes Constitution. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits th are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits . Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more informion on the specific benefits offered. How you evalued You evalued for this job based on how well you meet the qualificions above. Once the announcement has closed, a review of your applicion package (resume, supporting documents, and responses to the questionnaire) used to determine whether you meet the qualificion requirements listed on this announcement. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility. If, after reviewing your resume and/or supporting documention, a determinion is made th you have infled your qualificions and/or experience, you may lose considerion for this position. You may claim Military Spouse preference. You may claim Priority Placement Program (PPP) preference. Interagency Career Transition Assistance Program (ICTAP). If you are a Federal employee in the competitive service and your agency has notified you in writing th you are a displaced employee eligible for ICTAP considerion, you may receive selection priority for this position. To receive selection priority, you must: (1) meet ICTAP eligibility criteria (2) be red well-qualified for the position and; (3) submit the approprie documention to support your ICTAP eligibility. To be considered well-qualified and receive selection priority applicants must sisfy all qualificion requirements for the position and receive a score of 90 or above. Additional informion about the program is on OPM's Career Transition Resources website. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits th are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits . Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more informion on the specific benefits offered. Required documents Required Documents Help The documents you are required to submit vary based on the authority you are using to apply (i.e., applying as a veteran, applying as a current permanent Federal employee, applying as a reinstement, etc). Please review the following links to see which documents you need to provide to prove your eligibility to apply: Applicant Checklist for Internal/MP Announcements (DoD) As described above, your complete applicion includes your resume, your responses to the online questionnaire, and documents which prove your eligibility to apply. If you fail to provide these documents, you marked as having an incomplete applicion package and you will not be considered any further. 1.

Your resume:

Your resume must be two pages or less and must support the specialized experience described in this announcement. Resumes exceeding two pages removed from considerion. For each relevant work experience, make sure you include the employer's name, job title, start and end des (include month and year), for qualificions purposes, the number of hours worked per week, and a brief description th show you can perform the tasks the required level listed in the job announcement. If your resume does not contain this informion, your applicion may be marked as incomplete, and you may not receive considerion for this position. Use plain language. Avoid using acronyms and terms th are not easily understood. The hiring agency will not make assumptions about wh's in your resume. If your resume includes a photograph or other inapproprie merial or content, it will not be used to make eligibility and qualificion determinions, and you may not be considered for this vacancy. For additional informion, to include formting tips, see: Wh to include in your resume . 2.

Other supporting documents:

Cover Letter, optional Most recent Performance Appraisal, if applicable Proof of Eligibility to

Apply:

Your applicion must include the documents which prove you are eligible to apply for the vacancy. The Proof of Eligibility document describes authorities commonly used in merit promotion recruitment and wh document(s) are required to prove you meet the requirements of the authority. You must meet the requirements of least one of the authorities listed in the Who May Apply section above to receive further considerion.

Time-in-grade documention:

If you are applying for a higher grade and your SF-50 has an effective de within the past year, it may not clearly demonstre you meet the one year time-in-grade requirement so you will need to provide an SF-50 which clearly demonstres you meet the time-in-grade requirements (examples of approprie SF-50s include Promotions, Within-grade Grade/Range Increases, and SF-50s with an effective de more than one year old).

NOTE:

Documents submitted as part of the applicion package, to include supplemental documents, may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certifices may contain personal informion for someone other than you. You may sanitize these documents to remove another person's personal informion before you submit your applicion. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility. If you are relying on your educion to meet qualificion requirements: Educion must be accredited by an accrediting institution recognized by the U.S. Department of Educion in order for it to be credited towards qualificions. Therefore, provide only the tendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Educion . Failure to provide all of the required informion as sted in this vacancy announcement may result in an ineligible ring or may affect the overall ring. How to Apply Help To apply for this position, you must complete the online questionnaire and submit the documention specified in the Required Documents section below. The complete applicion package must be submitted by 11:59 PM (EST) on 06/12/2026to receive considerion. To begin, click Apply to access the online applicion. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to cree one before beginning the applicion ( https://apply.usastaffing.gov/ViewQuestionnaire/12979312 ). Follow the prompts to select your resume and/or other supporting documents to be included with your applicion package. As a reminder, your resume must be two pages or less and must support the specialized experience described in this announcement. Resumes exceeding two pages removed from considerion. For additional informion, refer to the 'Required Documents' section. You will have the opportunity to upload additional documents to include in your applicion before it is submitted. Your uploaded documents may take several hours to clear the virus scan process. After acknowledging you have reviewed your applicion package, complete the Include Personal Informion section as you deem approprie and click to continue with the applicion process. You taken to the online applicion which you must complete in order to apply for the position. Complete the online applicion, verify the required documention is included with your applicion package, and submit the applicion. Your resume selected in USAJOBS included, but you must re-select other documents from your USAJOBS account or your applicion may be incomplete. It is your responsibility to verify th your applicion package (resume, supporting documents, and responses to the questionnaire) is complete, accure, and submitted by the closing de. Uploaded documents may take up to one hour to clear the virus scan. Additional informion on how to complete the online applicion process and submit your online applicion may be found on the USA Staffing Applicant Resource Center . To verify the stus of your applicion, log into your USAJOBS account ( https://www.usajobs.gov/applicant/profile/dashboard/ ), all of your applicions will appear on the Welcome screen. The Applicion Stus will appear along with the de your applicion was last upded. For informion on wh each Applicion Stus means, : https://help.usajobs.gov/how-to/applicion/stus . Agency contact informion Army Applicant Help Desk Website https://portal.chra.army.mil/hr_public?id=app_inq Address

JT-DD83DE INDO PAC DHN - MADIGAN DO NOT MAIL

Joint Base Lewis McChord, WA 98431 US Next steps If you provided an email address, you will receive an email message acknowledging receipt of your applicion. Your applicion package used to determine your eligibility, qualificions, and quality ranking for this position. If you are determined to be ineligible or not qualified, your applicion will receive no further considerion. Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probionary period Privacy Act Reasonable accommodion policy Selective Service Signure and false stements Social security number request Required Documents Help The documents you are required to submit vary based on the authority you are using to apply (i.e., applying as a veteran, applying as a current permanent Federal employee, applying as a reinstement, etc). Please review the following links to see which documents you need to provide to prove your eligibility to apply: Applicant Checklist for Internal/MP Announcements (DoD) As described above, your complete applicion includes your resume, your responses to the online questionnaire, and documents which prove your eligibility to apply. If you fail to provide these documents, you marked as having an incomplete applicion package and you will not be considered any further. 1.

Your resume:

Your resume must be two pages or less and must support the specialized experience described in this announcement. Resumes exceeding two pages removed from considerion. For each relevant work experience, make sure you include the employer's name, job title, start and end des (include month and year), for qualificions purposes, the number of hours worked per week, and a brief description th show you can perform the tasks the required level listed in the job announcement. If your resume does not contain this informion, your applicion may be marked as incomplete, and you may not receive considerion for this position. Use plain language. Avoid using acronyms and terms th are not easily understood. The hiring agency will not make assumptions about wh's in your resume. If your resume includes a photograph or other inapproprie merial or content, it will not be used to make eligibility and qualificion determinions, and you may not be considered for this vacancy. For additional informion, to include formting tips, see: Wh to include in your resume . 2.

Other supporting documents:

Cover Letter, optional Most recent Performance Appraisal, if applicable Proof of Eligibility to

Apply:

Your applicion must include the documents which prove you are eligible to apply for the vacancy. The Proof of Eligibility document describes authorities commonly used in merit promotion recruitment and wh document(s) are required to prove you meet the requirements of the authority. You must meet the requirements of least one of the authorities listed in the Who May Apply section above to receive further considerion.

Time-in-grade documention:

If you are applying for a higher grade and your SF-50 has an effective de within the past year, it may not clearly demonstre you meet the one year time-in-grade requirement so you will need to provide an SF-50 which clearly demonstres you meet the time-in-grade requirements (examples of approprie SF-50s include Promotions, Within-grade Grade/Range Increases, and SF-50s with an effective de more than one year old).

NOTE:

Documents submitted as part of the applicion package, to include supplemental documents, may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certifices may contain personal informion for someone other than you. You may sanitize these documents to remove another person's personal informion before you submit your applicion. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility. If you are relying on your educion to meet qualificion requirements: Educion must be accredited by an accrediting institution recognized by the U.S. Department of Educion in order for it to be credited towards qualificions. Therefore, provide only the tendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Educion . Failure to provide all of the required informion as sted in this vacancy announcement may result in an ineligible ring or may affect the overall ring. How to Apply Help To apply for this position, you must complete the online questionnaire and submit the documention specified in the Required Documents section below. The complete applicion package must be submitted by 11:59 PM (EST) on 06/12/2026to receive considerion. To begin, click Apply to access the online applicion. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to cree one before beginning the applicion ( https://apply.usastaffing.gov/ViewQuestionnaire/12979312 ). Follow the prompts to select your resume and/or other supporting documents to be included with your applicion package. As a reminder, your resume must be two pages or less and must support the specialized experience described in this announcement. Resumes exceeding two pages removed from considerion. For additional informion, refer to the 'Required Documents' section. You will have the opportunity to upload additional documents to include in your applicion before it is submitted. Your uploaded documents may take several hours to clear the virus scan process. After acknowledging you have reviewed your applicion package, complete the Include Personal Informion section as you deem approprie and click to continue with the applicion process. You taken to the online applicion which you must complete in order to apply for the position. Complete the online applicion, verify the required documention is included with your applicion package, and submit the applicion. Your resume selected in USAJOBS included, but you must re-select other documents from your USAJOBS account or your applicion may be incomplete. It is your responsibility to verify th your applicion package (resume, supporting documents, and responses to the questionnaire) is complete, accure, and submitted by the closing de. Uploaded documents may take up to one hour to clear the virus scan. Additional informion on how to complete the online applicion process and submit your online applicion may be found on the USA Staffing Applicant Resource Center . To verify the stus of your applicion, log into your USAJOBS account ( https://www.usajobs.gov/applicant/profile/dashboard/ ), all of your applicions will appear on the Welcome screen. The Applicion Stus will appear along with the de your applicion was last upded. For informion on wh each Applicion Stus means, : https://help.usajobs.gov/how-to/applicion/stus . Expand Hide how to apply Agency contact informion Army Applicant Help Desk Website https://portal.chra.army.mil/hr_public?id=app_inq Address

JT-DD83DE INDO PAC DHN - MADIGAN DO NOT MAIL

Joint Base Lewis McChord, WA 98431 US Next steps If you provided an email address, you will receive an email message acknowledging receipt of your applicion. Your applicion package used to determine your eligibility, qualificions, and quality ranking for this position. If you are determined to be ineligible or not qualified, your applicion will receive no further considerion. Expand Hide next steps Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probionary period Privacy Act Reasonable accommodion policy Selective Service Signure and false stements Social security number request Overview Help Accepting applicions Posted this week • Apply in 1 day Due by 11:59 p.m. ET on June 12, 2026 Locion 1 vacancy in the following locion: Tacoma, WA No mching locions found. Work site options Telework eligible No Remote job No Relocion expenses reimbursed No Salary $83,935 - $109,122 per year Pay scale & grade GS 11 Promotion potential None Pay scale and grade determines the salary of the job. Work schedule Full-time Travel Required Occasional travel - You may be expected to travel for this position. Appointment type Permanent Occupions and job series Supervisory stus No Federal service type This job is in the Competitive Service Represented by a union Yes Drug test No Security clearance Secret Position sensitivity and risk Jobs require a and some require a . The type depends on the job. Background check type Financial disclosure required No Some jobs require to identify conflicts of interests. Announcement number

HSJG-26-12979312-MP

Control number 872228900