IT Systems Support Specialist

Application Deadline:

05/24 /2026

Job Summary:

The IT Systems Support Specialist is responsible for providing frontline support across clinical and administrative systems in a healthcare setting. The role includes supporting EHR/EMR platforms, managing user access, troubleshooting hardware/software issues, and maintaining IT infrastructure in compliance with healthcare regulations.

Hours:

1.0 - 40 hours per week 8-hour shifts

Essential Job Functions:

Provide first- and second-level support for clinical and administrative healthcare applications Troubleshoot hardware, software, and network issues for end-users (e.g., nurses, physicians, administrative staff) Diagnose and resolve network, printer, and server problems Support EHR/EMR platforms such as Epic, Cerner, Meditech, and Expanse Monitor system performance and perform routine IT system maintenance Assist with software updates, patches, and backups for critical systems Manage user accounts, permissions, and access controls in compliance with HIPAA Train staff on system functionalities, security protocols, and best practices Develop and maintain user guides and technical documentation Communicate effectively with technical and non-technical staff regarding IT issues and resolutions Educate staff on new software features, system updates, and downtime procedures Deliver individualized and group training during onboarding or rollouts Coordinate with departments and vendors for system rollouts, upgrades, and hardware relocations Participate in technology implementation, testing, and integration efforts Support organization IT projects, such as new unit openings or workflow changes Ensure compliance with HIPAA and healthcare IT security standards Respond to and assist in mitigation of IT security incidents Monitor and report irregularities in system access logs Enforce password policies and patching protocols Log, track, and resolve tickets through the service desk system Triage and prioritize issues based on urgency and impact, escalating as needed Provide frontline support for critical systems (e.g., PACS, LIS, radiology, pharmacy) Assist clinicians with login, device connectivity, and system navigation Maintain and troubleshoot onsite IT hardware including WOWs, printers, badge readers, and barcode scanners Coordinate resolution of issues involving integrated clinical and patient care equipment Respond rapidly to IT problems in high-priority areas such as OR and conference rooms Document incident resolutions and maintain the IT knowledgebase Generate and review reports on recurring issues and department-specific trends Monitor server and network alerts to ensure uptime and performance Conduct regular maintenance on servers, VMs, and storage systems Troubleshoot issues involving Windows/Linux environments Manage user access through Active Directory and related systems Create, modify, and disable user accounts, profiles, and login scripts Support onboarding and offboarding processes by managing systems access Use the organization's secure messaging platform in accordance with departmental protocols, including timely receipt and responses to communications Perform other duties as assigned Knowledge, Skills & Abilities Working understanding of healthcare IT systems, clinical workflows, and EHR/EMR platforms (e.g., Epic, Cerner, Meditech, PACS) Familiarity with HIPAA, data privacy, and IT security regulations within healthcare environments Familiarity with Citrix and Imprivata Proficiency with Windows OS, standard office software, and basic networking principles Knowledge of system administration tools such as Active Directory, ticketing platforms, and remote support systems Exposure to or experience with clinical application support and healthcare-specific software is preferred Strong troubleshooting skills for resolving hardware, software, and connectivity issues across clinical and administrative systems Ability to clearly document technical procedures, known issues, and user-facing guides Effective interpersonal and communication skills, especially when working with non-technical healthcare staff Capable of training users, supporting software rollouts, and managing access controls Highly organized and consistent in following technical documentation and established procedures Learn and adapt quickly within a dynamic clinical setting Work independently to manage daily support activities and escalate complex issues appropriately Ability to prioritize and resolve multiple support requests in a fast-paced environment Effectively collaborate with cross-functional teams, vendors, and project stakeholders during system upgrades and technology deployments Deliver courteous, efficient, and professional IT support with a focus on service excellence Effective English communication in verbal and written form Carry out organization customer service standards Successfully demonstrate organization-wide performance review competencies

Qualifications:

Demonstrates eligibility for employment in the U.S. Associate's degree in Information Technology, Computer Science, Healthcare Informatics, or a related field required, OR High school diploma or G.E.D equivalent and a minimum of three (3) years of experience in Information Technology required Experience in IT support required Experience in a clinical or hospital setting preferred Experience with Thin Clients, Citrix, and Imprivata preferred Experience with clinical application support and healthcare-specific software is preferred Must possess a cell pone that interfaces with the organization's secure messaging system

Benefits:

Comprehensive health, dental, and vision insurance Health Savings Account with an employer contribution Company paid life insurance Free scrubs with laundry service Free meals PTO 401(k) retirement plan with 4% company match Tuition reimbursement Wellness reimbursement Equal Employment Opportunity & Work Force Diversity Our organization is an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, parental status, sexual orientation, veteran status, genetic testing results or any other consideration made unlawful by federal, state or local laws. This practice relates to all personnel matters such as compensation, benefits, training, promotions, transfers, layoffs, etc. Furthermore, our organization is committed to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi-cultural organization. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.