IT Support Technician

IT Support Technician 5355 West Schroth Lane, Appleton, WI 54913 Full-time Full-time

IT SUPPORT TECHNICIAN

(On-site | Appleton, WI) Do love helping people through technical problems? Do you have a knack for troubleshooting and a passion for technology? We may have a position for you!

Overview:

Mosaic 360, LLC is a dynamic strategic ownership group rapidly growing operations in the fire protection, school bus transportation, and financial services. Sentinel Safety & Security LLC Sentinel's entities are a leading provider of fire protection systems, with a rich history spanning over 30 years in the industry, and rank 4th in Engineering News-Record's (ENR). www.s3safetygroup.com Ecco Ride LLC Ecco Ride provides ground transportation services ranging from small shuttle operations to managing transportation for public and private school systems. Ecco Ride is the 11th-largest school busing company in the nation. www.eccoride.com Agilex Business Solutions LLC Agilex offers an ePayables program that increases efficiency by enabling customers to pay multiple vendors through a single electronic payment, improves security with a virtual card-based system, and delivers monthly cash rebates. www.agilexsolutions.com The Information Technology (IT) Support Technician is responsible for providing technical assistance and support to end-users, resolving hardware and software issues, and ensuring the smooth operation of the company's IT infrastructure. This role requires strong problem-solving skills, technical expertise, and excellent communication abilities.

What you receive:

An exciting opportunity to be part of a growing company and dynamic team. Competitive salary. Full benefit package including health, dental, vision, life, disability, and other insurance products as well as a 401k plan with match, PTO and holiday pay.

IT Support Technician Responsibilities:

Responsibilities will include, but are not limited to: Provide first-line support for hardware, software, and technology-related issues. Identifying and fixing issues, including viruses, system errors, and network interruptions. Perform routine maintenance and updates on computers and mobile devices, including installing and configuring software, hardware, and network devices. Installing and configuring software and hardware, including computers, printers, copiers, and mobile devices, such as phones, tablets, etc. Monitor and manage IT assets, ensuring proper inventory, documentation, and disposal of obsolete equipment. Assist with network administration tasks, including managing user accounts, permissions, and network connectivity. Implement and enforce IT security policies and procedures. Assist with the identification and mitigation of security vulnerabilities. Work closely with other IT team members and departments to support ongoing projects and initiatives. Maintaining technical documentation, support requests, and maintenance schedules.

User Training:

Assist in the training of end-users on company software and IT best practices. Provide orientation and guidance to users on how to operate new software and computer equipment.

IT Support Technician Qualifications:

Professional and Educational Experience:

A degree in Information Technology, Computer Science, or a related field is preferred. Minimum of 1 year of experience in an IT support role or similar position.

Certifications:

CompTIA A+, Network+, or other relevant IT certifications are a plus.

Skills and Competencies:

Strong problem-solving, troubleshooting and analytical skills, with the ability to diagnose and resolve technical issues effectively. Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users. Ability to work independently and as part of a team, managing multiple tasks and priorities effectively. Customer-focused attitude with a commitment to delivering high-quality support and service. Proficiency in operating systems such as Windows, iOS, Android, Microsoft Office Suite, and common IT hardware and software. Experience with hardware components, including desktops, laptops, printers, and networking equipment. If you are a tech-savvy problem solver looking to make an impact, we encourage you to apply here for an opportunity to join our team and help keep our systems running smoothly. We look forward to meeting you! Our mission statement reflects our purpose: "Your life safety is our life's work" Mosaic 360, LLC is an

Equal Opportunity Employer Benefits:

401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insurance Application Question(s): Are you able to work 100% onsite in Appleton, WI?

Work Location:

In person