Desktop Support Analyst

Description We are seeking an IT Support Specialist I to support and maintain technical infrastructure across a growing enterprise environment. This role provides hands-on support for end-user technology, ensuring timely resolution of issues and a positive user experience through responsive service and direct collaboration with business teams. This role is

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This position is ideal for someone who enjoys a mix of desktop support, hardware troubleshooting, and user interaction in a fast-paced operational environment. Key Responsibilities Provide frontline support for end-user workstations, hardware, and related software (including scan guns, label printers, laptops, tablets, and peripherals) Diagnose and resolve hardware and software issues, implementing effective corrective solutions Participate in IT documentation and knowledge base updates to support team efficiency Assist with system imaging, equipment deployment, and lifecycle management Support system changes, upgrades, and rollouts affecting end users Collaborate with third-party IT vendors providing equipment and support services Respond promptly to system outages and service disruptions to minimize downtime Partner with team members to deliver consistent, high-quality IT support Qualifications Bachelor's degree in Computer Science, Computer Engineering, or 2+ years of direct IT support experience Experience with Microsoft operating systems, Active Directory, and domain environments Hands-on experience with Windows OS and Microsoft 365 suite Strong troubleshooting and problem-solving skills Preferred Experience supporting Apple devices Exposure to manufacturing or operational environments What We're Looking For Strong customer service mindset and communication skills Ability to work onsite and collaborate directly with end users Organized and detail-oriented approach to documentation and processes Willingness to learn and grow within IT operations Requirements Bachelor's degree in Computer Science, Computer Engineering, or at least 2 years of direct IT support experience. Proficiency in Microsoft operating systems, Active Directory, and domain environments. Hands-on experience with Windows OS and Microsoft 365 applications. Strong troubleshooting and problem-solving skills. Familiarity with Apple devices is preferred. Experience working in manufacturing or operational environments is a plus. Excellent customer service skills and ability to communicate effectively with end users. Organized and detail-oriented approach to documentation and process management. Technology Doesn't Change the World, People Do. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.