Field Service Team Lead

Responsibilities /

Tasks Supervisory Responsibilities:

Oversee day to day administrative functions of the Field Service team, including PTO, timecard and expense approval, as well as documentation and safety compliance. Work with Service scheduler, ensuring efficient routing and assignment of technicians based on skillset, geography, and priority. Review completed service reports for accuracy and adherence to departmental standards. Support onboarding, training, and mentoring of new Field Service Technicians. Assist with performance feedback by providing field insights to management. Provide administrative oversight of afterhours troubleshooting, ensuring proper escalation paths, technician rotation compliance, and consistent customer communication.

Essential Duties/Responsibilities:

Field Service Technician Perform installation, maintenance, troubleshooting, and repair of equipment at customer sites. Provide technical expertise and on site customer support. Support after hours troubleshooting, including phone support and emergency service guidance, to ensure customer uptime and continuity. Document all service activities accurately, including work performed, parts used, expenses, timecards and follow up actions. Ensure customers have all necessary critical spares, to prevent any unplanned downtime. Schedule Optimization and Customer Engagement Optimize daily and weekly service schedules to maximize technician utilization and minimize travel and expenses. Drive continuous improvement in service planning, workflow efficiency, and customer satisfaction. Track and analyze scheduling KPIs (utilization, response time, on‑time arrival, job completion rate). Your Profile / Qualifications 3-5 years of experience as a Field Service Technician or equivalent technical role. Strong technical troubleshooting and repair skills, including remote and after hours support. Excellent organizational, administrative, and communication abilities. Ability to balance fieldwork with supervisory and administrative responsibilities. Strong customer service orientation and problem solving skills. Previous leadership or mentoring experience. Experience in dispatching, scheduling, or service coordination.. Familiarity with CRM/ERP or service scheduling platform - preferred. Did we spark your interest? Then please click apply above to access our guided application process. GEA is one of the largest suppliers of process technology for the food industry and a wide range of other industries. The international technology group focuses on process technology and components for sophisticated production processes in various end-user markets.